Reception responsible/- r — Viva Luzern

Role overview

• You accompany people when entering, leaving or changing within the age center – and design these transitions with heart, organizational talent and vision, always with a focus on the needs of the residents and their relatives as well as in close cooperation with care, administration and external partners.
• You advise residents and relatives individually and empathetically as part of a case management
• You organize visits and information discussions with (potential) residents and their relatives
• You lead the bed mirror and ensure a forward-looking and needs-based room occupancy
• You support with applications for supplementary services, IV and follow-up solutions
• You maintain contact with institutions such as KESB, AHV, Pro Senectute and other relevant bodies

• Completed nursing or medical training with a tertiary degree – ideally supplemented by further training in case management
• Empathy, communication strength and the ability to act clearly and solution-oriented even in challenging situations

Good IT user knowledge as well as a networked, entrepreneurial thinking High flexibility and resilience in a dynamic environment

• Very good knowledge of German (minor level B2) and a good understanding of the Swiss German language

Generous participation in external education and training

• Extensive internal training offer
• Individual advice on career planning