Fachcoach Kundenservice-Center mit Krankenversicherungserfahrung 80-100% — CSS Versicherung

Full description

Being individually at the side of our customers is part of our DNA. In the customer service center, we work together to ensure that everything runs smoothly. As an empathetic and solution-oriented personality, you will further develop the professional competence of our new employees. With your high customer awareness, you make a valuable contribution to achieving our high customer satisfaction. Your agility helps you to feel comfortable in a dynamic environment, to set new thinking impulses and to face the constantly changing market conditions flexibly.

This is what your everyday life looks like

• At the heart of it: You answer telephone and written inquiries from your customer service center colleagues and support them in their further development.
• You conduct live and practice-oriented coachings on the planned practice days and take over the training of temporary employees.
• With targeted discussion, you ensure the competence of the new employees, analyze the potential of the individual employees and develop them further with jointly defined measures.
• You work closely with team leaders and other departments and provide suggestions and input.
• Based on your networked thinking, you give valuable suggestions for improvements to processes, systems, etc.
• For the personal exchange with the employees, your presence is mostly on site.

You bring that with you

• First things first: Your completed education and your in-depth knowledge of health insurance serve as the foundation for this exciting function.
• The VBV certification as well as additional training in coaching or training / training is an advantage.
• Working with people and the joy of coaching helps you to guide your team forward into the future.
• Due to your flexibility and willingness, you will master new challenges in the team without any problems.
• Your technical affinity is important to meet the dynamics and high standards of our user systems.
• With your stylish expression in German (verbal and written) you contribute to a quality-oriented customer service.
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Choose your holiday model: 5 or 6 weeks holiday? Your decision. Accordingly, you work 41 or 42 hours a week.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Engage Socially: Does Life Mean Good to You? Then let others share your happiness and expand your horizons alone or in a team.

Contact details

Questions about the position to your manager(s)? Anita Lleshi Sorrentino is here for you. 058 277 81 53

Questions about the application process? Chantal Hügli is here for you. 058 277 60 33

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We have a lot of plans for the future - maybe together with you?

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