Personnel / Personnel Customer Center — Transgourmet
- Location
- Kriens
- Contract
- not specified
- Posted
- —
Full description
Our heart beats for Swiss gastronomy. With a lot of commitment, we are there for our customers. In our 31 pick-up markets, by field service and delivery, as well as in the digital world. With a versatile range, attractive own brands, professional specialist advice and innovative services. Transgourmet Schweiz AG is part of the international Transgourmet Group. The company is a leader in the Swiss delivery and pick-up wholesale trade and has around 2,100 employees and 100,000 customers (restaurants, hotels, canteens, homes and hospitals and retailers).
Tasks
- You collect telephone customer orders in the ERP system
- You handle quality complaints and provide transparent customer information
- You support our demanding customers on the phone or by written medium
- You support the webshop customers and advise them on the self-service possibilities of Transgourmet
- You support internal customers according to service catalogue and processes
- You recognize customer needs, capture them and forward them
Requirements
- You have completed a commercial education, an education in customer dialogue or an equivalent education
- You bring your first professional experience in a comparable function – ideally in the food and/or catering sector
- German is your mother tongue and you have very good knowledge of Italian and/or French (minor level B2)
- You are well versed in dealing with IT tools as well as digital products and systems (e.g. webshop and apps)
- You have a high level of social skills as well as a pleasant and respectful communication ability
- Your way of working is careful and exact
- You have healthy assertiveness and a strong resilience
- You are flexible. Our accessibility is from Monday to Friday from 07:00 to 17:30 and on Saturday from 07:00 to 12:00
What we offer
Place of work
Transgourmet/Prodega Nidfeldstrasse 4 6010 Kriens Kriens 40–70% Perpetual Job opening: immediately or by agreement
Specialisation
Administration / Administration Place of work
Tasks
Requirements
Requirements
- Du hast eine abgeschlossene kaufmännische Ausbildung, eine Ausbildung im Kundendialog oder eine gleichwertige Ausbildung
- Du bringst erste Berufserfahrung in einer vergleichbaren Funktion mit – idealerweise im Lebensmittel- und/oder Gastronomiebereich
- Deutsch ist deine Muttersprache und du verfügst über sehr gute Italienisch- und/oder Französischkenntnisse (mind. Niveau B2)
- Du bist versiert im Umgang mit IT-Hilfsmitteln sowie digitalen Produkten und Systemen (z. B. Webshop und Apps)
- Du hast eine hohe Sozialkompetenz sowie eine angenehme und respektvolle Kommunikationsfähigkeit
- Deine Arbeitsweise ist sorgfältig und exakt
- Du verfügst über gesundes Durchsetzungsvermögen und eine starke Belastbarkeit
- Du bist flexibel. Unsere Erreichbarkeit ist von Montag bis Freitag von 07:00 bis 17:30 Uhr und am Samstag von 07:00 bis 12:00 Uhr
Questions about this listing
What salary does Transgourmet offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Kriens is CHF 69'500 - 106'000 gross per year — an estimate, not a figure communicated by Transgourmet. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Transgourmet offer?
The original posting does not state the contract type or the working hours. Ask Transgourmet about hours, contract duration, notice period and probation during the application process.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Lucerne's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Transgourmet?
Use the "Apply now" button on this page — it links directly to Transgourmet's original listing at career2.successfactors.eu, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
