Sachbearbeiterin Customer Service B2B — Emmi

Full description

Do you love keeping track, reliably solving customer concerns and ensuring that orders are processed smoothly? In our Customer Service B2B you are an important hub between our customers and various internal offices. Together with two colleagues, you will ensure professional customer service and thus make an important contribution to satisfied business customers and the success of Emmi. Our customer service is staffed from Monday to Friday from 7.30 to 12.00 and from 13.00 to 16.00. Your 60% workload is planned within the team to ensure this accessibility together. For holiday representatives you bring the necessary flexibility.

You can do that.

• You collect, monitor and coordinate customer orders and clarify the availability of our products.
• You process complaints as well as returns, credits and direct debits independently.
• You record and monitor customer contracts and delivery plans and ensure their correct billing.
• You maintain customer, price, assortment and article master data carefully and reliably.
• You support the B2B team with administrative and organizational tasks.
• You bring your ideas to process optimization as well as to the introduction and further development of IT systems such as SAP, CRM and SharePoint and actively contribute to the implementation.
• In the event of absence, you take over the deputy of your colleagues in the customer service and the team leader.

You bring that with you

• You have a commercial education or a comparable qualification.
• You bring experience in customer service or internal sales.
• You communicate very well in German and well verbally in French. Basic English skills round off your profile.
• You work with Microsoft Office. Knowledge of SAP is an advantage.
• You think along, act forward-looking and solution-oriented and like to take on responsibility.
• You feel comfortable in a versatile turntable function and keep an overview even in hectic situations.

This is what we offer you

• 5 weeks of vacation: Enjoy five weeks of vacation per year. From the age of 46, your holiday entitlement gradually increases to up to six weeks.
• Flexible working time models: We offer various working time models, such as flexibilities or trusted working time, in order to meet the personal needs and wishes of our employees.
• Home Office: With us you can spend up to 40% of your working time (with a 100% position) flexibly in the home office, whereby we support you as an employer with the technical equipment for your home office.
• Attractive pension fund with flexible savings plans: Our Emmi pension foundation pays interest on your retirement balance above the legal minimum. Your contribution is based on your annual salary – without coordination deduction. Choose between standard or plus savings plan with 1% higher savings contributions.
• Further education and development opportunities: Emmi focuses on the further development of our employees: We offer talent programs, support training and further education and promote all skills for your professional growth. Find out more about our development offers here.
• Attractive surcharges & additional services: You receive 20% time allowance from 8 pm, paid warm-up times, a time credit for changing times and a fair compensation for piquetting outside your working hours.

Learn more about benefits

Requirements

• • Du verfügst über eine kaufmännische Ausbildung oder eine vergleichbare Qualifikation.
• • Du bringst Erfahrung im Kundendienst oder Verkaufsinnendienst mit.
• • Du kommunizierst sehr gut auf Deutsch und gut mündlich auf Französisch. Mündliche Englisch-Grundkenntnisse runden dein Profil ab.
• • Du arbeitest sicher mit Microsoft Office. Kenntnisse in SAP sind von Vorteil.
• • Du denkst mit, handelst vorausschauend und lösungsorientiert und übernimmst gerne Verantwortung.
• • Du fühlst dich in einer vielseitigen Drehscheibenfunktion wohl und behältst auch in hektischen Situationen den Überblick.

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