KI-Qualitätsverantwortliche/-r Kundenbetreuung 60-100% — CSS Versicherung

Full description

We at CSS are a health partner for around 1.7 million insured persons. And maybe soon your partner for the next step? We would be delighted. In this newly created position, as a specialist, you take responsibility for the output quality of our existing AI solutions for end customers and customers in customer contact in the area of customer support and drive the continuous improvement process forward. In addition, you support in the development of new AI solutions. Together with specialists, IT and other stakeholders, you are committed to a structured quality assurance in the application of these innovative AI solutions and ensure that AI really works in everyday life. When do we meet?

This is what your everyday life looks like

• At the heart of it: Together with specialists, you will monitor, analyze and optimize the output quality of our existing AI solutions in the area of customer support.
• As a hub for AI quality, you coordinate cooperation between the departments, IT, assurance and other stakeholders and bring together different perspectives.
• Already when designing new AI solutions, you contribute your expertise so that quality and possible risks are considered right from the start.
• In this newly created role, you move in a dynamic environment and, together with various stakeholders, shape the structures, processes and standards for systematic AI quality assurance.
• You define quality and performance indicators, evaluate results and create transparency about the performance of our AI solutions with meaningful reporting.
• With a clear view of quality, governance and ICS, you ensure that documentation, controls and processes relating to quality and risk management are consistently set up.

You bring that with you

• First things first: You have the ability to identify and implement quality improvements in the operation of AI solutions. You can also formulate requirements in use cases, rules, test cases and acceptance criteria.
• When using artificial intelligence in customer service, you know what it can do and where limits, risks and regulatory requirements lie.
• You have a good understanding of customer support processes in insurance, bring experience in process analysis, optimization and quality management as well as in dealing with CRM, service and knowledge management solutions.
• You bring strong governance, risk and compliance awareness and a high level of customer orientation.
• You are characterized by a high self-drive, self-organization and persistence in improvement. You also enjoy innovation and enjoy working in interdisciplinary teams. You have the will and the flexibility to move in a dynamic environment, to shape and shape it.
• In German you express yourself very confidently in writing and orally
• Knowledge of other national languages as well as English are beneficial.
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Choose your holiday model: 5 or 6 weeks holiday? Your decision. Accordingly, you work 41 or 42 hours a week.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Engage Socially: Does Life Mean Good to You? Then let others share your happiness and expand your horizons alone or in a team.

Contact details

Questions about your position to your manager? Roger Kälin is here for you. 058 277 40 07

Questions about the application process? Kevin Kisungu is here for you. 058 277 46 59

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We have a lot of plans for the future - maybe together with you?