ICT Support Specialist / IT Service Desk Agent (m/w) 80-100% — yellowshark AG
- Location
- Sursee
- Contract
- Full-time
- Posted
- 22 days ago
Full description
15.10.2026 ICT Support Specialist / IT Service Desk Agent (m/f) 80-100 % 6210 Sursee (Hybrid) IT system technology
- Permanent employment
Hybrid Wage band 70,000 - 90,000 CHF 01 Future employer yellowshark AG is a leading Swiss personnel service provider specialising in IT, commercial professions, industry and technology. Throughout German-speaking Switzerland, yellowshark takes your career to the next level by bringing you together with well-known companies for over 15 years! With in-depth market knowledge and a broad network, yellowshark offers tailor-made solutions for permanent employment. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities for attractive employers. Take the next step with yellowshark by your side! Did we get your interest? Then apply today with your complete and meaningful application documents. We look forward to meeting you! 02 Your task – Support and technical support for business customers in 1st and 2nd level support Independent analysis, delimitation and resolution of disruptions in client, workplace, Microsoft and infrastructure environments Processing user, authorization, software, hardware, network, and Microsoft 365-related support requests – Recording, prioritization, processing and seamless documentation of all support cases in the ticket system Actively informing customers about the status of processing, solution and completion of their technical concerns Implementation of structured error analyses and independent solution of incidents within the own competence area – Coordination and escalation of more complex technical cases to the system engineering as well as follow-up to successful solution Participation in the optimization of support processes, technical documentation and recurring problem solutions 03
Benefits
- Participation in external training
- Flexible organisation of working time
- Flexible annual and trusted working hours
- Progressive conditions of employment
- Guaranteed hybrid or home office work
- Career and promotion opportunities
- At least 5 weeks of vacation
- Modern workplace
04 Your profile – Completed training as a computer scientist/in EFZ platform development or systems engineering, ICT specialist/woman EFZ Several years of professional experience in 1st and 2nd level support, service desk or technical ICT support, ideally around five years or more – Good practical knowledge of Windows Client, Microsoft 365, Active Directory/Entra ID, user and authorization management, and basic network and infrastructure topics Experience in structured troubleshooting and the ability to independently analyze, limit and correct technical failures – Strong customer and service orientation as well as pleasure in telephone and written contact with business customers – Process-oriented, exact and reliable working method with high personal responsibility and consistent documentation – Stylistic German (C2) as well as very good English skills (B2), other national languages are advantageous – Additional certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Microsoft Endpoint Administrator, ITIL 4 Foundation or CompTIA Network+ are welcome – In possession of the driving licence Cat. B 05 Worth knowing Guaranteed home office of up to 3 working days per week – Modern workplace – Above average employment conditions with very good social benefits – Free parking, public transport subscription or participation in your commute Financial participation in training – Workation up to 4 weeks / year Other Recommendations Apply now Unfortunately, we cannot currently support applications from your region. Contact person T E-mail To the team Application process 01 Submit your application in 10 minutes 02 Examination of documents 03 Reply within 5 days Job ticker Get the latest job offers directly into your mailbox. Spontaneous application You take the initiative, we examine suitable job offers. PREVIOUS JOB NEXT JOB Have we aroused your interest? Send your application in 3 easy steps. Apply now Unfortunately, we cannot currently support applications from your region.
Questions about this listing
What salary does yellowshark AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Sursee is CHF 74'500 - 127'000 gross per year — an estimate, not a figure communicated by yellowshark AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does yellowshark AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with yellowshark AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Lucerne's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at yellowshark AG?
Use the "Apply now" button on this page — it links directly to yellowshark AG's original listing at jobs.yellowshark.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
