Experience Quality Specialist-80-100% — IKEA
CHF 62'000 - 94'000
IKEA · Spreitenbach, Aargau, Switzerland (AG)
- Location
- Spreitenbach
- Contract
- full-time
- Posted
- 10 days ago
SalaryCHF 62'000 - 94'000
Role overview
Who you are Experience Design makes sure our work processes, services and communication feel clear, simple and helpful – for customers and for coworkers.
We focus on how our customer service is experienced in everyday work: from internal workflows and tools to the way we support and communicate with customers.
As a Quality Specialist in Experience Design, you review and improve these processes and touchpoints, make sure experiences are consistent and easy to use, and help raise our standards for both customer experience and coworker experience, every day.
- Who you are Experience Design makes sure our work processes, services and communication feel clear, simple and helpful – for customers and for coworkers.
- We focus on how our customer service is experienced in everyday work: from internal workflows and tools to the way we support and communicate with customers.
- Your responsibilities Drive, lead and deliver ambitious projects that create real impact and sustainable solutions.
- Turn priorities into action: smartly allocate tasks and resources, always aligned with our values and strategic goals.
Main responsibilities
- Your responsibilities Drive, lead and deliver ambitious projects that create real impact and sustainable solutions.
- Turn priorities into action: smartly allocate tasks and resources, always aligned with our values and strategic goals.
- Plan, steer and dynamically adapt projects to changing needs and opportunities.
- Lead and uplift project teams, empower colleagues, and cultivate a culture of ownership, constructive feedback and continuous learning.
- Tackle complex problems with sharp analysis and champion data‑driven decisions.
- Collaborate closely with key stakeholders and actively shape an open, supportive and high‑performing work environment.
- Our team within IKEA If you want to create real change and actively shape the future of how we work and serve our customers, we’d love to hear from you.
Application process
- We review applications on a rolling basis and may close the process once we’ve found the right match – so don’t wait too long.
- We review applications on a rolling basis and may close the process once we’ve found the right match – so don’t wait too long. 28 vacation days (full-time position) Flexible working hours and hybrid work models Individual learning and development opportunities Attractive social and health benefits Employee discounts on company products Modern workspaces and healthy meal options Opportunities for internal mobility and career progression A culture that values open feedback, diversity, and team spirit That’s it from us.
- Do you want to create real change and actively shape the future?
- We look forward to your application!
- We review applications on a rolling basis and may close the process once we've found the right fit.
- now and become part of our team!
Additional details
- Apply now and become part of our team!
