Employee customer service tax office (80-100%) — Stadt Luzern
- Location
- Luzern
- Contract
- full-time
- Posted
- 3 days ago
Role overview
The tax office performs numerous tasks in the taxation of natural and legal persons on urban land.
We provide the city budget with financial resources and are available to the population and companies with our customer service.
- The tax office performs numerous tasks in the taxation of natural and legal persons on urban land.
- We provide the city budget with financial resources and are available to the population and companies with our customer service.
- Independent and competent processing of demanding customer inquiries, concerns and business cases in the area of tax liability, assessment and tax invoices, taking into account the applicable legal bases (e.g. mutation of bank account invoices for natural persons)
- Professional initial advice and information to internal and external customers on tax issues
Main responsibilities
- Independent and competent processing of demanding customer inquiries, concerns and business cases in the area of tax liability, assessment and tax invoices, taking into account the applicable legal bases (e.g. mutation of bank account invoices for natural persons)
- Professional initial advice and information to internal and external customers on tax issues
- Processing of complaints, complaints and demanding customer situations
- Independent clarifications with internal and external specialist bodies
- Active thinking as well as recognition of optimization and improvement potential in existing processes and processes and active participation in the further development of customer service processes Requirements
- Completed vocational training (EFZ, 3 to 4 years)
- Advantageous training at the level of specialist card and in-depth knowledge in taxation Understanding legal and tax issues
- High social competence, pronounced customer orientation, pleasure in customer contact and positive human image
- High sense of responsibility as well as willingness to perform and reliable working methods
- Quick comprehension, decision-making and solution-oriented thinking
Application process
- Good digital affinity and secure handling of common IT applications
Additional details
- Active thinking as well as recognition of optimization and improvement potential in existing processes and processes and active participation in the further development of customer service processes
- Advantageous training at the level of specialist card and in-depth knowledge in taxation Understanding legal and tax issues
Notes and original content
- Requirements
- Advantageous training at the level of specialist card and in-depth knowledge in taxation
- Understanding legal and tax issues
Questions about this listing
What salary does Stadt Luzern offer for this role?
Stadt Luzern lists CHF 69'500 - 106'000 gross per year for this position in Luzern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Stadt Luzern offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Stadt Luzern during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Stadt Luzern?
Use the "Apply now" button on this page — it links directly to Stadt Luzern's original listing at job.stadtluzern.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
