Kundenbetreuer/in Team Mutationen 80-100% — CSS Versicherung

Full description

Our mutation team processes customer data and insurance products efficiently, accurately and reliably. We are looking for you if you work carefully, keep track of tricky tasks and take on responsibility. You ensure that everything runs smoothly and want to offer our customers the best possible service? Then we look forward to your support in our customer service center.

This is what your everyday life looks like

• At the heart of it: Our customers are at your side around our insurance offer - from Monday to Friday between 8 a.m. and 6 p.m.
• Your main activity is to process concerns in writing and by telephone from the areas of mutations and distribution.
• Specifically, you will process all changes in the customer portfolio from address mutations to military suspensions.
• You carefully illuminate complex cases, document them in a well-founded manner and contribute your professional assessment effectively.
• Our customers are your top priority: You ensure that our customer service is on time and our customer satisfaction remains high.

You bring that with you

• You have completed a basic commercial training and bring several years of experience in customer service. You have a strong sense of the concerns of our customers.
• If you have completed the VBV certification, bring insurance knowledge or have already worked in a customer service center, this is a great advantage.
• You think networked, recognize connections and keep track of complex cases. You do this carefully and include previous processes and relevant information in your assessment.
• You distinguish yourself through a positive mindset, think critically and solution-oriented and remain resilient even in demanding situations.
• You communicate stylishly in German and English and express yourself in writing as well as orally to addressees. You always hit the right tone.
• As an empathetic and helpful personality, you are actively involved in the team and contribute to a trusting cooperation.
• Work Flexible: Adapt your work to your lifestyle annually with part-time options and other flexible models like home office and more.
• Enjoy your wallet: Benefits such as bonus, Reka, discounted health insurance premium and others that quickly make up a few thousands a year.
• Choose your holiday model: 5 or 6 weeks holiday? Your decision. Accordingly, you work 41 or 42 hours a week.
• Improve yourself further: We like to see it if you educate yourself internally or externally and support generously with time and money.
• Stay fit: Ergonomic workplaces, promotion of mental well-being and many other offers around your health.
• Engage Socially: Does Life Mean Good to You? Then let others share your happiness and expand your horizons alone or in a team.

Contact details

Questions about your job to your manager? Shkumbin Shkodra is here for you. 058 277 81 70

Questions about the application process? Chantal Hügli is here for you. 058 277 60 33

Your future team

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We still have a lot of plans for the future - maybe together with you?