Mitarbeiter:in Kundenservice — Heineken Switzerland

Full description

For our subsidiary Stardrinks AG, we are looking to strengthen our customer service center in Lucerne for a dedicated, flexible and linguistic personality as a customer service employee/in German and French or Italian. In this lively and varied role, you are the first contact person for our customers and get in touch with them daily by phone. Your

• Tasks include the following priorities: customer support and confidence building for sustainable customer relationships Phone sales and advice (inbound and outbound) for our existing customers Increase the order value by recommendation of appropriate additional products and options Care of customer data to ensure current and reliable information Processing of complaints and forwarding complaints to the competent departments Administrative support for the telephone sales and data maintenance Are you interested in becoming part of our team? Then we look forward to your application.