Account Manager — FELFEL
CHF 101'500 - 154'000
FELFEL · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 56 days ago
SalaryCHF 101'500 - 154'000
Role overview
NICE TO MEET YOU!
IN SHORT Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80
100%) in Zurich, you will be at the heart of our customer journey.
- NICE TO MEET YOU!
- IN SHORT Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80
- YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
Main responsibilities
- YOUR RESPONSIBILITIES
- Own and manage a large portfolio of clients from post trial engagement to renewal.
- Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
- Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
- Drive organic growth actively within your segment to maximize account potential and business value.
- Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
- Contract negotiations, account reviews, and renewal or termination processes.
- Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes. WHAT TO EXPECT YOUR PROFILE
- 2+ years of professional experience in client success, account management, or a similar customer-facing role.
Application process
- Stay active and healthy with our weekly sports sessions Ready to apply?
- A short video introducing yourself and telling us why you are our next Account Manager (max. 1 minute) APPLY NOW ABOUT US FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
Additional details
- IN SHORT Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes. WHAT TO EXPECT YOUR PROFILE
- Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
- Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. Fluency in German and English
- Valid work permit or Swiss passport. YOU WILL BE MEASURED BY Net Revenue Retention (NRR) Portfolio Growth (Cross-sell/Upsell) Client Health Score
Notes and original content
- IN SHORT Are you a proactive relationship builder who thrives in a dynamic environment?
- As our Account Manager (80
- Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.
- WHAT TO EXPECT YOUR PROFILE
- Proven track record of efficiently managing and growing a large, diverse client portfolio.
- Confident use of CRM tools is necessary
- Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
- Fluency in German and English
- Valid work permit or Swiss passport.
- YOU WILL BE MEASURED BY
