2nd Level Support EAD 80% - 100% (m/w/d) — dormakaba
- Location
- Rümlang
- Contract
- other
- Posted
- 5 days ago
Role overview
Become part of our team
As a globally active company with clear growth targets, we are looking for a 2nd level supporter for our location in Switzerland immediately or by agreement EAD (m/f/d) – Electronic Access & Data.
- Become part of our team
- As a globally active company with clear growth targets, we are looking for a 2nd level supporter for our location in Switzerland immediately or by agreement EAD (m/f/d) – Electronic Access & Data.
- Completed basic training as a computer scientist or a further education or HF/FH training.
- Several years of professional experience in IT software support or in access technology, ideally at least 3 years.
Key requirements
- Completed basic training as a computer scientist or a further education or HF/FH training.
- Several years of professional experience in IT software support or in access technology, ideally at least 3 years.
- Experience in the Windows and network environment as well as with SQL databases, ideally 2-4 years.
- In-depth knowledge in the analysis and correction of technical faults on customer facilities.
- Experience in remote maintenance and technical support of software and hardware systems.
- Strong customer and service orientation as well as enjoyment of direct communication with customers and partners.
- Independent, structured and solution-oriented working methods as well as a high sense of responsibility.
- Good communication and coordination skills in dealing with internal and external interfaces. Good knowledge of German and English;
- Knowledge of Italian is an advantage.
- Readiness to take over the Picettdienst (about one week every 12 weeks).
- Openness to take on new tasks in the course of portfolio expansion. What we offer
- Best prospects in an internationally successful company with a family culture. A motivated and competent team that looks forward to your support.
Contacts
- As an employee in the 2nd Level Support EAD, you take over the technical processing of fault messages that the helpdesk escalates to you: You analyze errors on customer systems, communicate directly with customers via telephone and e-mail, establish remote connections and plan and verify the troubleshooting together with the customer.
- As a specialist, you will also be involved in our pikett organisation (about one week every 12 weeks). Your tasks
- Analysis and correction of faults on customer facilities, mainly via remote maintenance.
- Implementation of updates, parameterizations and functional checks of the software and the connected peripherals.
- Competent advice for end customers in technical inquiries – by telephone, e-mail and in the ticket system.
- Proactive, professional customer communication and solution-oriented processing of open tickets in compliance with the agreed SLAs.
- Close cooperation with helpdesk, technical consultants, engineering interfaces and field, hardware and software technicians.
- Coordination with customer IT, specialist partners and other specialists for more complex problems.
- Support software and hardware technicians and partners in troubleshooting.
- Adaptation and creation of plant documentation as well as ensuring up-to-date documentation of customer systems.
Additional details
- As a specialist, you will also be involved in our pikett organisation (about one week every 12 weeks).
- Good communication and coordination skills in dealing with internal and external interfaces. Good knowledge of German and English;
- Openness to take on new tasks in the course of portfolio expansion.
- Best prospects in an internationally successful company with a family culture. A motivated and competent team that looks forward to your support.
- Transparent further development opportunities.
Notes and original content
- Your tasks
- Your profile
- Good communication and coordination skills in dealing with internal and external interfaces.
- Good knowledge of German and English;
- What we offer
- Best prospects in an internationally successful company with a family culture.
- A motivated and competent team that looks forward to your support.
- Who we are
Questions about this listing
What salary does dormakaba offer for this role?
dormakaba lists CHF 83'000 - 126'000 gross per year for this position in Rümlang. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does dormakaba offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with dormakaba during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at dormakaba?
Use the "Apply now" button on this page — it links directly to dormakaba's original listing at jobs.dormakaba.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
