Product Owner "ServiceNow Plattform Basis" (w/m/d) — Migros HQ Zürich
- Location
- Zürich
- Contract
- full-time
- Posted
- 23 days ago
Role overview
Actively shape Migros’ ServiceNow platform as a strategic core platform: you connect demand management, governance, architecture and operations.
Together with your agile team You have binding standards and lead scaled developments across teams.
Your goal: clear priorities, a stable, long-term upgrade-capable platform and maximum business value.
- Actively shape Migros’ ServiceNow platform as a strategic core platform: you connect demand management, governance, architecture and operations.
- Together with your agile team You have binding standards and lead scaled developments across teams.
- You work closely with the architect, quality manager, manager of operations and demand team and actively promote the technical and professional development of the platform
Main responsibilities
- You work closely with the architect, quality manager, manager of operations and demand team and actively promote the technical and professional development of the platform
Company and context
- You see ServiceNow as a strategic platform and can transform demand, architecture, operations, technical development and organizational governance into an effective operating model.
- You are responsible for the stable operation of the platform, ensuring transparency in terms of risks, dependencies and opportunities as well as improvements
- You implement binding group-wide standards as well as reusable platform modules and basic services in all areas of Migros using the core modules of the SN platform
- You are the central contact person for the division management and take responsibility for backlog, prioritization and communication of platform-base topics
- As a Design Authority, you are responsible for architectural standards for scaled developments and integrations, ensuring cross-team implementation, maintainability and long-term upgrade capability. Requirements
- You have several years of practical ServiceNow experience in an agile environment as a platform or product owner, or in an architecture-oriented leadership role: ideally in a hybrid IT environment with multiple stakeholders and a high degree of integration with proven experience in managing teams and projects
- Completed studies (uni/ETH, FH, HF): in computer science or business informatics, ideally with further training in Service Now (CTA, CPOA) and agility (SAFe, Scrum)
- You have several years of practical experience with ServiceNow as well as a deep understanding of company-wide platform technologies, processes (ITIL) and their continuous improvement
- Issues such as upgradeability, data model discipline, standardization, reusability, controlled extensibility and the avoidance of uncontrolled customization are known
- You will provide a deep understanding of the SN platform architecture (instances, sub-prod, releases), integrations to environments, and operational processes (ServiceNow best practices) and their automation.
Additional details
- As a Design Authority, you are responsible for architectural standards for scaled developments and integrations, ensuring cross-team implementation, maintainability and long-term upgrade capability.
- Your strength is the communication and prioritization ability in dealing with different stakeholders, partners and their dependencies and business vs technology - in German (negotiation certain) English (very good knowledge) French (advantageous)
Notes and original content
- Requirements
- Your strength is the communication and prioritization ability in dealing with different stakeholders, partners and their dependencies and business vs technology - in German (negotiation certain)
- English (very good knowledge)
- French (advantageous)
- Cosa of Friamo
Questions about this listing
What salary does Migros HQ Zürich offer for this role?
Migros HQ Zürich lists CHF 73'500 - 111'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Migros HQ Zürich offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Migros HQ Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Migros HQ Zürich?
Use the "Apply now" button on this page — it links directly to Migros HQ Zürich's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
