Reservations Agent — AG GRAND HOTELS ENGADINERKULM

Full description

People at 1800 meters above sea level characterize the luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an inimitable holiday experience. As a team member of the luxurious Kulm Group, you are part of the key to our success. Together we make every stay inspiring, unique and distinctive. And as such we live our culture: subtle luxury, inspiration and life experience. Together we make this possible. This is your chance to become part of our formative culture:

This moves you with us

• Competent acceptance and processing of reservations: You are the first point of contact for our discerning guests and accept requests for individual and group reservations. You always act with the highest professionalism, forward-looking attention and in compliance with LQA and Forbes standards.
• Customer file maintenance with precision: They maintain the guest databases in Opera Cloud with the utmost accuracy and thus contribute significantly to the improvement of the guest experience.
• Complaint management with sensitivity: Should complaints arise, process them immediately and always find the best solution for our discreet, efficient and service-oriented guests.
• Multimedia communication: You are responsible for answering all incoming requests, whether by phone, email or letter. Her stylish and professional communication skills in German and English (ideally also Italian) are fully used.
• Coordination with other departments: In close cooperation with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and function rooms is optimally coordinated with the offers in F\&B and Spa.
• Administrative support: You support the Reservations Manager in all administrative matters, ensure compliance with our high quality and service standards and contribute to constant product optimization.
• Pensum: 100% in the season contract. From June 2027 return and 10\-month contract possible.

This is you * For this responsible position, we are looking for a personality who lives excellence and provides a service that goes beyond the ordinary:

• Charisma and natural friendliness: Her personality is characterized by natural friendliness and charisma, coupled with a keen sense of the wishes of our exclusive guests. They convince with their well-groomed external appearance and their excellent manners.
• Quality and standards awareness: They attach the highest importance to top quality in guest service and are familiar with upscale service standards (ideally LQA and Forbes standards) or have the motivation to implement them consistently.
• Team spirit and flexibility: They enjoy working in a team, are communicative and adapt flexibly to the challenges of a dynamic working environment.
• Experience in the upscale hotel industry: With a completed professional training in the upscale hotel industry and experience in the 5\-star hotel industry, you will bring with you in-depth expertise in the areas of front office and reservation.
• Language skills: Very good German and English skills in word and writing are essential. Other foreign languages such as Italian are a plus.
• Technical savvy: You are well versed in dealing with Opera Cloud and the common Microsoft\ programs (Word, Excel, Outlook). Even the maintenance of online booking channels is not new territory for you.
• Organizational talent and customer orientation: You organize and plan with precision, maintain contact with guests and partners in a stylish and discreet way and convince with your outstanding customer orientation.

Benefits At the Kulm Group, our employees are at the heart of our success. We offer you attractive development opportunities, comfortable accommodation, inexpensive food in the staff restaurant, and numerous discounts. j4id10447159jm j4it1043jm j4iy26jm

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