Praktikant/in Kundendialog (50-80%) — Ferrovia Retica (RhB)
- Location
- Bernina
- Contract
- Part-time
- Posted
- Today
Full description
Cerchi un'esperienza stimolante presso un datore di lavoro versatile e desideri mettere in pratica le tue conoscenze? La RhB offre interessanti tirocini e, su richiesta, sostiene anche tesi di laurea con riferimento alla pratica. È la tua occasione per unire la teoria alla realtà e ottenere una panoramica dello sviluppo continuo della RhB.
Cosa puoi fare
- Bearbeitung von mündlichen und schriftlichen Kundenanliegen im Kundendialog
- Unterstützung im Qualitätsmanagement und Mitwirkung bei Prozessen in den Bereichen Kundendialog und Railservice, auch bereichsübergreifend
- Einsatz am Empfang im Verwaltungsgebäude (Telefonzentrale)
- Beratung und Verkauf der Premiumprodukte Bernina Express und Glacier Express sowie der Spezialangebote der RhB im Railservice
- Service- und Supportleistungen für Onlinekunden (per Telefon und Email)
Ecco perché sei la persona giusta
- in Ausbildung (HF/FH Stufe) im Tourismusbereich, Hotellerie oder Kommunikation
- Erfahrung im Kundendienst / Beschwerdenmanagement von Vorteil
- serviceorientiert, Leidenschaft für den Gästekontakt und Gespür für den Kunden
- Begeisterung für Mobilität und ÖV-Allgemein
- digital affin, gutes Auffassungsvermögen und sprachgewandt
- Freude an der Mitwirkung bei Prozessverbesserungen
Cosa ti offriamo
- 2. Klasse Generalabonnement
- Bezahltes Mobiltelefon und -Abo zur geschäftlichen und privaten Nutzung
- Attraktive Sozialnebenleistungen und Pensionskasse mit sehr guten Leistungen
- Vielseitiges Praktikum mit spannenden Projekten und Einblick ins gesamte Unternehmen
Questions about this listing
What salary does Ferrovia Retica (RhB) offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bernina is CHF 43'200 - 73'200 gross per year — an estimate, not a figure communicated by Ferrovia Retica (RhB). The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ferrovia Retica (RhB) offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ferrovia Retica (RhB) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Graubünden?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Graubünden's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Graubünden's cantonal migration office or with HR during the application.
How do I apply for this position at Ferrovia Retica (RhB)?
Use the "Apply now" button on this page — it links directly to Ferrovia Retica (RhB)'s original listing at rhb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
