ICT-Servicedesk Mitarbeiter/-in mit Schwerpunkt Knowledge Management — Kantonale Verwaltung Graubünden
- Location
- Chur
- Contract
- Full-time
- Posted
- 24 days ago
Full description
Are you ready to help develop the digital transformation? As an IT service and competence center of the cantonal administration of Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the canton of Graubünden.
ICT customer service is exactly your thing? We as the Office for Computer Science are looking for an ICT service desk employee with a focus on knowledge management.
Tasks
- You create, maintain and revise instructions and checklists and prepare technical content in an understandable and addressable manner.
- You ensure that knowledge from the service desk and the specialist areas is recorded in a structured manner, processed and made usable for employees and customers. For this you work closely with the specialist areas.
- You develop knowledge management in the service desk, analyze recurring support requests and derive optimizations for documentation and support knowledge.
- You will process support requests and trouble reports and forward more complex cases to the level support team.
Requirements
- You have completed an education or training in computer science or bring several years of experience in 1st-level support.
- You have a very good written expression and can convey technical connections in an understandable and addressable manner. Good knowledge of several cantonal languages is an advantage.
- You have experience with Microsoft 365 as well as a broad technical understanding.
- You work in a structured, quality-conscious and team-oriented manner and are characterized by a high level of customer and service orientation.
Questions about this listing
What salary does Kantonale Verwaltung Graubünden offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Chur is CHF 60'000 - 102'000 gross per year — an estimate, not a figure communicated by Kantonale Verwaltung Graubünden. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kantonale Verwaltung Graubünden offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kantonale Verwaltung Graubünden during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Graubünden?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Graubünden's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Graubünden's cantonal migration office or with HR during the application.
How do I apply for this position at Kantonale Verwaltung Graubünden?
Use the "Apply now" button on this page — it links directly to Kantonale Verwaltung Graubünden's original listing at apply.refline.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
