Head of Customer Information (60-100%) — Ferrovia Retica (RhB)
NewCHF 57'500 - 87'000
Ferrovia Retica (RhB) · Chur (GR)
- Location
- Chur
- Contract
- other
- Posted
- Yesterday
SalaryCHF 57'500 - 87'000
Role overview
Nel nuovo settore Informazione alla clientela ass mi un ruolo dirigenziale centrale con ampio-pasque di manovra.
Guidi il tuo team, sviluppi ulteriormente standard e the processi e garantisci che i nostri vicano-gazioni tempestive, chiare e affidabili in ogni-tuazione operative.
- Nel nuovo settore Informazione alla clientela ass mi un ruolo dirigenziale centrale con ampio-pasque di manovra.
- Guidi il tuo team, sviluppi ulteriormente standard e the processi e garantisci che i nostri vicano-gazioni tempestive, chiare e affidabili in ogni-tuazione operative.
- Overall responsibility for a uniform, understandable and high-quality customer information in the case of a rule and event across all channels
- as well as clear processes and responsibilities including ensuring their company-wide implementation and compliance as well as monitoring the information quality (punctuality, consistency, comprehensibility)
Main responsibilities
- Overall responsibility for a uniform, understandable and high-quality customer information in the case of a rule and event across all channels
- as well as clear processes and responsibilities including ensuring their company-wide implementation and compliance as well as monitoring the information quality (punctuality, consistency, comprehensibility)
- Management of the cooperation/co-ordination with internal and external partners (transnationally)
- Personal management and promotion of employees in the field of customer information Requirements
- Higher training (HF/FH/Uni) in business administration, sales/marketing, communication or transport/tourism with business training
- Multi-year professional experience in operational (öV-) operating processes and/or customer information/customer service or customer management
- Personnel and/or professional management experience as well as experience in change and improvement processes (KVP)
- High level of communication ability and enforcement skills with high customer orientation and ability to address complex issues in an appropriate, precise and understandable manner. convey
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations We offer - 2nd class general subscription
- free tickets and discounts on train trips abroad
Application process
- Definition of the strategic orientation of the customer information and ensuring the implementation of the target image Customer information secure and guarantee the consistent application of the industry standard Customer information Switzerland throughout the company
- Responsibility for the overall control and further development of the system architecture, data flows and interfaces
- Definition of binding standards, guidelines
- If you want to tell us your motivation, you still have the possibility in our application tool.
Contacts
- In qualità di Responsabile Informazione alla clientela, be it the sconsabile di un'informazione orientala ai-vixi su tutti i canali.
- Roland Ackermann will be happy to answer any questions you may have from August 3rd.
- The selection process starts from August 3rd, 2026.
- Until then we ask you for patience and wish you during the sunny summer days.
- The fact that you want to make a difference with us is the biggest motivation for us.
- Therefore, we do not need a letter of motivation at this point.
Additional details
- Personal management and promotion of employees in the field of customer information
- High level of communication ability and enforcement skills with high customer orientation and ability to address complex issues in an appropriate, precise and understandable manner.
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations We offer - 2nd class general subscription
- paid mobile phone and subscription for business and private use flexible part-time models
- attractive social benefits and pension fund with very good services additional purchase of holidays
- Contact Roland Ackermann will be happy to answer any questions you may have from August 3rd.
Notes and original content
- Requirements
- Analytic and decision-making personality with pronounced systemic thinking, high resilience and safe action in dynamic or critical situations
- We offer - 2nd class general subscription
- paid mobile phone and subscription for business and private use
- flexible part-time models
- attractive social benefits and pension fund with very good services
- additional purchase of holidays
