Kundenbegleiter/-in — Schweizerische Südostbahn AG

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80\\-100% \This awaits you\* You accompany our travelers professionally, attentively and service-oriented. You check tickets carefully, fairly and professionally

• You ensure that the applicable provisions are applied transparently and uniformly. You trust our passengers with your presence by being at their disposal as a competent contact person at all times. You advise our passengers competently, solution-oriented and friendly and support them reliably with questions and concerns. You keep calm even in challenging situations and act sovereignly. You represent the SOB for our passengers in direct customer contact. Through your appearance and your service orientation, you significantly shape the travel experience. Thanks to your expertise, you will also quickly find the right answer for questions about connections, routes or excursion destinations. As part of our team, you contribute every day to ensure the high quality of service of SOB. \You bring this with you\You have completed training as a customer companion /\-in public transport. You have a pronounced service orientation as well as pleasure in dealing with people. You approach different people openly, listen carefully and find suitable solutions even in demanding or hectic situations. You have a high level of teamwork, initiative and a sense of responsibility. You are actively involved in the team and keep track even under time pressure. You have a quick apprehension and a sure judgment. You recognize situations quickly, communicate clearly and accompany our customers professionally and confidently even in challenging moments. \You have very good German skills in word and writing as well as French and / or English skills at level A2, or the willingness to learn them. \
• This is what we offer* SOB maintains a functional wage system that ensures internal wage justice and fairness. With an employment rate of at least 40%, you drive for free on public transport in the 2nd class. Your relatives benefit from perks when purchasing a GA. Not only that: After the first year of employment, we offer the FIP (international discount card for railway staff) in Europe an attractive offer with discounts abroad. At the SOB you work with a 100% spending 41 hours a week. You get at least five weeks of vacation each year. With the bandwidth model you can get additional free days. Do you want more than five weeks of vacation?
• We offer the possibility of the bandwidth model. For 2% of your annual salary, you get five extra days off, for 4% you get credited ten extra days off. The same applies vice versa: You can do without days off and get more pay for it. The holidays fall on a weekend? At the SOB you will be credited these days. With us you work along the most beautiful connections in Switzerland. On our long-distance lines, but also in regional passenger transport, there is a breathtaking view with scenic diversity. We have a family relationship with each other. This also includes a company-wide you culture. We are proud of our values of fairness, reliability, appreciation, transparency and willingness to learn. We take over 60% of the contributions for the pension fund, your share is 40%. The health of our employees is our top priority. With various measures, we promote physical and mental health in the workplace. The salary in case of illness and accident is 100% in the first calendar year. From the second calendar year onwards, the payment for sickness is 90% and for accident 80%. \Interested?\ We look forward to your full application. For more information, please contact: \\Anja Seger Team Leader Customer Support\**Michael Wyss HR Area Manager\\Swiss Southeast Railway AG\* Bahnhofplatz 1a \\| 9001 St. Gallen\[\](\) j4id10439225jm j4it1042jm j4iy26jm

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