Concierge (m/w/d) — Grand Hotel Kronenhof
NewCHF 57'500 - 87'000
Grand Hotel Kronenhof · Pontresina (GR)
- Location
- Pontresina
- Contract
- seasonal
- Posted
- Today
SalaryCHF 57'500 - 87'000
Role overview
Concierge (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
Pensum: 100%.
Vertrag: Saisonstelle / Seasonal.
- Concierge (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
- Pensum: 100%.
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.
- This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English.
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Main responsibilities
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.
- This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English.
- Additional languages are a welcome asset.IT Skills: Proficient in using Opera Cloud and MS Office.Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.Why the Kulm?
- We offer you a workplace in one of the most exclusive locations in the world.
- Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment.Ready for the Kulm Spirit?
What the company offers
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Application process
- Luxury Standards: Consistent compliance with and active application of Leading Quality Assurance (LQA) and Forbes standards throughout the guest journey.
- Fulfilling individual wishes: Personalised assistance ranging from insider recommendations and restaurant bookings to organising tailor-made experiences in the Engadin.
- Coordination & Logistics: Seamless organisation of arrivals and departures, luggage and valet parking services, as well as coordinating all shuttles and transfers.
- Relationship Management: Building and maintaining excellent relationships with local partners, mountain railways, event organisers, and regional service providers.
- Cross-departmental Communication: Ensuring a flawless flow of information within the Concierge team and close collaboration across all departments.
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment. This is what you move with us
- Professional Experience: Several years of experience as a Concierge within the 5-star hotel industry.
- Luxury Service Standards: Sound knowledge and practical experience with LQA and Forbes standards.
Contacts
- This is what you move with usCompetently handle reservations for individual and group guests as the first point of contact, ensuring the highest level of professionalism and proactive attention to detail Maintain and update guest databases with the utmost accuracy, contributing significantly to guest satisfaction and loyalty Address and resolve guest complaints promptly and with sensitivity, always finding the most suitable solution in a discreet and efficient manner Manage multichannel communication, responding to all incoming enquiries by phone and email Coordinate with other departments to ensure optimal alignment between room and event occupancy and our F&B and Spa offerings Support the Reservations Manager with administrative tasks, ensure adherence to our high standards, and contribute to the continuous improvement of our products
- This is what you move with usYou are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.Why join us?
- Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future.
- You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration.
- This is youProfessional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
- Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.
- Language skills: You speak and write fluently in German and English; additional knowledge of French or Italian is a plus.
- Composure & clarity: Whether under pressure or in direct guest communication, you remain professional, efficient, and warm.
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development.
- BenefitsAt Kulm Group, our employees are the heart of our success.
Additional details
- Stellenantritt: 2026-12-01.
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment. This is what you move with us
- Language Skills: Business fluent German and English; additional foreign languages are an asset. Front Office Agent (m/w/d) Reservations Agent (m/w/d) Assistant Reservations Manager (m/w/d) Grand Hotel Kronenhof
Notes and original content
- This is you
- Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment.
- This is what you move with us
- Language Skills: Business fluent German and English; additional foreign languages are an asset.
- Front Office Agent (m/w/d)
- Kulm Hotel
- Reservations Agent (m/w/d)
- Assistant Reservations Manager (m/w/d)
- Grand Hotel Kronenhof
Questions about this listing
What salary does Grand Hotel Kronenhof offer for this role?
Grand Hotel Kronenhof lists CHF 57'500 - 87'000 gross per year for this position in Pontresina. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Grand Hotel Kronenhof offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Grand Hotel Kronenhof during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Graubünden?
EU/EFTA residents living in the border zone of the country adjoining Canton Graubünden can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Graubünden's cantonal migration office or with HR during the application.
How do I apply for this position at Grand Hotel Kronenhof?
Use the "Apply now" button on this page — it links directly to Grand Hotel Kronenhof's original listing at careers.kronenhof.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
