Weekendiste au Service Desk - 25% — HUG

Full description

You manage incidents and requests related to the HUG Information System in the evenings, weekends and holidays. You take phone calls and process incidents and requests from different sources (telephone, self-service, email, etc.). You create tickets in the ITSM HUG database. You analyze, diagnose, resolve or climb tickets that fall within specific criteria. You notify the Service Desk team of incomplete articles in the knowledge base (KCS articles). You inform the picket frame of significant incidents, situations or facts. You publish messages to the HUG staff according to the procedures in force and participate in the maintenance of the content of certain information media (knowledge base, Support Portal, etc.).