Technical Account Manager - HPC — NVIDIA (ufficio Zurich)
CHF 101'500 - 154'000
NVIDIA (ufficio Zurich) · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 32 days ago
SalaryCHF 101'500 - 154'000
Role overview
We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products.
You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.
As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered.
- We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products.
- You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.
Application process
- Own and resolve customer issues during installation, operation, maintenance or product application.
- Work with the latest hardware (e.g.
- GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
- Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements. What we need to see:
- 8+ years in providing in-depth customer support and debugging for hardware and software products.
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA) Bachelors degree or equivalent experience
- Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
Company and context
- Strong organizational skills and able to prioritize / multi-task easily with limited supervision. Ways to stand out from the crowd:
- Experience with large-scale HPC or AI cluster environments
- Familiarity with GPU-based computing and accelerator technologies
- Background in support escalation, SRE, or production engineering
- Scripting/automation skills (Python, Bash, Ansible, YAML)
- Exposure to AI/ML frameworks or data analytics platforms Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package.
- As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/ NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer.
- As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Additional details
- A significant part of the role is interacting with engineering, marketing, and support teams regularly. What you will be doing:
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements. What we need to see:
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA) Bachelors degree or equivalent experience
Notes and original content
- A significant part of the role is interacting with engineering, marketing, and support teams regularly.
- What you will be doing:
- Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.
- What we need to see:
- Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
- Bachelors degree or equivalent experience
