Ingénieure ou Ingénieur systèmes, cheffe ou chef du secteur dépannage informatique – 100% — HUG

Full description

Company description

With more than 13,000 employees representing 160 professions, the University Hospitals in Geneva are a reference institution at the national and international level. To learn more about our institution, take a few minutes to discover the highlights of 2025 by clicking here . The Directorate of Digital Transformation and AI (DTN-IA) created, integrates and manages all computer applications of one of the most efficient hospital information systems in order to support the clinical and logistical activities of the University Hospitals of Geneva. With a fleet of more than 12,500 posts, 1'300 servers for more than 250 applications serving all staff, available 24/7, the DTN-IA manages a HR information system for the 13,000 collaborators and collaborators of the HUG and the 7 other Geneva institutions and an ERP that is efficient for the logistics and financial processes of the most complex. DTN-IA creates an integrated patient record at the forefront of the sector and contributes to the outreach of HUGs through a recognized functional richness and close collaboration with all health professionals and professionals and their cross-cutting branches. In addition, DTN-IA integrates state-of-the-art biomedical equipment and daily life as well as specialized applications for all medical-technical platforms. The job of the DTN-IA is to support day-to-day activities and build the future of a modern and efficient hospital, according to the strategic directions of the Institution, based on the best practices and the most demanding standards.

Description of post

The DTN-IA workstation team processes applications for staff computer services and makes available their equipment (PC, MAC, tablets, telephones, faxes, printers, etc.). It ensures the commissioning, renewal and resolution of incidents. It contributes to the development of the workplace. Within this team, you are responsible for the installation and troubleshooting of workstations. You supervise a team of about fifteen technicians providing level 2 in the DTN-IA support chain. In addition, you organize and prioritize the activities of your team by ensuring that the planning, quality and objectives set by the DTN-IA are respected. You supervise the activity of your team's employees and are able to assist and advise them in resolving complex incidents and deployments. You develop and enrich working procedures and methods (KCS) to consolidate and share knowledge. You create tools / scripts to facilitate the diagnosis or troubleshooting of posts. You are sponsoring workplace development projects in collaboration with workplace engineering. You produce the team's monitoring indicators and report to the workstation domain manager. While managing the daily life, you anticipate the future by participating in the technological watch in the field of workstations and proposing technological changes You ensure that your team is up to date with their skills and identify training needs. Finally, you represent your group within the institution. You work closely with the other DTN-IA teams, in particular the one in charge of workstation engineering.

Qualifications

You benefit from a university degree in computer science (Master) or from a diploma deemed equivalent, ideally supplemented by a certificate of advanced studies (CAS). You rely on an experience of at least five years in a similar position, ideally acquired in a large account in an ITIL context. You perfectly master the system aspects of Microsoft Windows client environments and Apple MacOS is a plus. The proven practice of configuration management tools, such as SCCM and Intune, is a plus for this position. Similarly, you are familiar with managing a CMDB, ideally with the ServiceNow application. You can demonstrate theoretical and practical knowledge of administration and Windows system development (Active Directory, Azure Active Directory, PowerShell, etc.). You have excellent relational qualities and listening. You have a sense of service, easy contact and the ability to share your knowledge. Your negotiating skills are recognized, as are your ability to federate and lead a team. You know how to act calmly in the face of exceptional situations. You know how to exercise autonomy, rigour and precision. You have a very good command of the French language, an ease of writing and a spirit of synthesis. Understanding technical English is a plus.

Further information

You work in office hours while being able to perform night/weekend interventions and participate in a picket service.

• Start: as soon as possible
• Number of posts: 1
• Activity rate: 100%
• Function class: 21
• Contract: CDI
• Deadline for applications: 29.10.2026
• Request for information: G. Vignon, Head of Workstation Domain, [email protected]

Your application must include a letter demonstrating your motivation, curriculum vitae, copies of the diplomas and certificates required for the position and the last two work certificates. This announcement is addressed to women and men alike. Wishing to engage in the fight against unemployment, the HUGs encourage applications from the cantonal employment office. Only applications submitted via the recruitment platform are taken into account. Paper and e-mail applications will not be processed.