Spécialiste Digital, IA & Excellence Opérationnelle (80-100%) — Lombard Odier

Full description

A career at Lombard Odier means working for a renewed global wealth and asset manager, with a strong focus on sustainable investment. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalized banking groups in the world, managing close to CHF 300 trillion and operating from over 25 offices across 4 continents.

With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

"Rethink Everything" is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our customers.

Digital Specialist, AI & Operational Excellence – EAM

Within the EAM (External Asset Managers) team, you will actively contribute to the digital evolution of our business and the continuous improvement of the experience offered to our EAM clients as well as to our Relationship Managers. In an entrepreneurial and innovative environment, you will play a key role in assisting users and supporting digital tools while contributing very concretely to their improvement.

Your mission will not stop responding to requests: you will seek to understand their origin, identify operational barriers and develop solutions to simplify processes, automate repetitive tasks and improve work patterns on a sustainable basis. In particular, you will use artificial intelligence and new technologies as concrete levers to improve user experience and operational efficiency.

Attached to the COO Office EAM, you will work closely with business teams, digital specialists, IT teams and various internal partners. We are looking for a curious, pragmatic and entrepreneurial person who likes to help users as much as to understand how things work, experiment and build concrete solutions.

YOUR MISSION

1. Digital support, training & user support

• Be the reference point for questions about the digital tools used by our EAM clients and Relationship Managers.
• Provide first level functional support, analyze the problems encountered and directly resolve those that can be.
• Support users in adopting platforms, features and new digital tools.
• Design simple and effective materials: user guides, FAQs, training materials and educational content and good practices.
• Train users and help develop their autonomy in the use of tools.
• Transform recurring support requests into opportunities for simplification, automation or self-service.
• Develop and monitor relevant indicators to measure the adoption, effectiveness and impact of deployed solutions.

1. Artificial intelligence, automation & digital solutions

• Identify manual, repetitive or complex activities that can be simplified or automated.
• Design, prototype, test and deploy digital and artificial intelligence-based solutions that address specific business issues.
• Develop and maintain virtual assistants, AI agents or knowledge bases capable of meeting the recurring demands of users, automations or workflows to increase efficiency.
• Contribute to the integration of AI tools and the automation of EAM business processes.
• Actively monitor new technologies and regularly propose new cases of high added value use

1. Operational Excellence & Continuous Improvement

• Observe and analyse existing processes and identify opportunities for improvement, simplification or automation.
• Build and test solutions in close proximity with users in order to quickly collect feedback and make them evolve.
• Pilot or contribute to initiatives to reduce operational risks, improve service quality and increase productivity.
• Produce analyses and recommendations based on user feedback and activity data.
• Contribute to the definition, monitoring and improvement of performance indicators related to digital services.
• Promote a culture of continuous improvement within the EAM activity.

1. Innovation & strategic projects

• Actively contribute to the digital and innovation initiatives of the EAM department.
• Proactively identify new opportunities to use technology for EAM clients, Relationship Managers and internal teams.
• Test and challenge new solutions before deployment on a larger scale.
• Collaborate with Business Management, IT, Digital Banking, Compliance and Front Office teams on various cross-cutting projects.
• Contribute to the evolution of the digital offer for AMEs in order to strengthen our innovative banking position.
• Test, challenge and promote new solutions that can improve the customer and employee experience.
• Participate, where necessary, in the preparation of analyses, recommendations and presentations for management
• Moving from idea to action: being able to transform a need or opportunity into a prototype test or concrete solution.

YOUR PROFILE

• University or equivalent training in computer science, engineering, data science, information systems, management or similar as self-taught.
• First professional experience or significant internship in a digital, technological or banking environment.
• Practical experience or concrete achievements in creating digital solutions, automations, prototypes, tools using AI or technological projects.
• Strong interest in new technologies, artificial intelligence, automation and digital transformation.
• A familiarity with tools or technologies such as general AI, AI agents, automation tools, low-code/no-code, APIs, scripting or data is a great asset.
• Entrepreneurial spirit and
• Pragmatic, dynamic and results-oriented, with a high capacity for execution.
• Autonomous and proactive, you naturally take initiatives and go look for the topics.
• Ability to work iteratively: quickly test, learn, adjust and improve.
• Excellent relational skills and ability to work with diverse interlocutors.
• Mastery of English and French, both in writing and in the spoken language
• Knowledge of AME activities, private banking or financial services is an asset, but curiosity, learning capacity and guidance solutions will be critical.

Our House is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team , united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are two into the fabric of our Maison We firmly believe that building Various Teams contribute to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.

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