Senior Director, Omnichannel Engagement - International — CSL Behring
- Location
- Opfikon
- Contract
- full-time
- Posted
- Yesterday
Role overview
Looking to make a global impact?
This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio.
- Looking to make a global impact?
- This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio.
- Leadership & Vision
- Member of the Global Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities
- Bachelor’s or Master’s degree in a scientific, technological or business field
- 12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
Main responsibilities
- Leadership & Vision
- Member of the Global Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities
- co-create a cohesive omnichannel engagement strategy together with international Marketing as well as with regions across the full product-portfolio
- Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence (in collaboration with respective CoEs)
- Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans Stakeholder Partnership
- Act as a sparring partner/advisor to Marketing, Medical and Commercial heads
- Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, Business Excellence,…) Team Leadership & Development
- Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum
- Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness Implementation & Operational Execution
- Oversee successful rollout/adoption of new systems, tools and processes/frameworks relevant to omnichannel engagement
Key requirements
- Bachelor’s or Master’s degree in a scientific, technological or business field
- 12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
- Strong interpersonal skills to quickly build rapport and credibility with senior leaders
- Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
- Multiple years' experience working in an international environment and with matrixed, cross-functional teams
- Excellent project management, stakeholder management, communication, and relationship-building abilities
- Familiarity with global regulations and cultural nuances Strong Change and Leadership skills
Application process
- Different qualifications or responsibilities may apply based on local legal and/or educational requirements.
- If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement .
Additional details
- Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans Stakeholder Partnership
- Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, Business Excellence,…) Team Leadership & Development
- Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness Implementation & Operational Execution
- Use state of the art transformation & change management Budget & Resource Management
- Familiarity with global regulations and cultural nuances Strong Change and Leadership skills
- This role requires a minimum of 3 days per week onsite.
- To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .
- For more information on CSL benefits visit How CSL Supports Your Well-being | CSL .
- To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer
Notes and original content
- Responsibilities:
- Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans
- Stakeholder Partnership
- Partner with and Advocate for local and regional needs with global enablement functions (e.g.
- I&A, I&T, Business Excellence,…)
- Team Leadership & Development
- Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness
- Implementation & Operational Execution
- Use state of the art transformation & change management
- Budget & Resource Management
Questions about this listing
What salary does CSL Behring offer for this role?
CSL Behring lists CHF 124'000 - 173'000 gross per year for this position in Opfikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CSL Behring offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CSL Behring during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at CSL Behring?
Use the "Apply now" button on this page — it links directly to CSL Behring's original listing at csl.wd1.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
