Senior Business Analyst:in im Bereich Sales & Distribution — Coop Genossenschaft

Role overview

Tasks - End-to-end processes in the sales & distribution environment (e.g.

Lead-to-cash, order-to-cash) quickly capture, analyze and identify optimization potential with regard to sales, efficiency and customer experience

• Act as a central bridge between the department and development, with a sound understanding of enterprise resource planning systems and e-commerce systems as well as their integration and support
• Manage stakeholders in the sales environment: balance the different interests of sales, marketing, customer service and management, create a basis for decision-making and bring about viable solutions
• End-to-end responsibility in the lead-to-cash process: Consider the effects of changes along the entire value chain
• from lead generation to offers and orders to invoicing and after-sales
• Ensuring quality and feasibility: Formulate requirements in such a way that they are technically correct, testable and technically feasible, including clear acceptance criteria and close coordination with development and quality assurance
• Requirements
• Several years of experience as an IT business analyst in the areas of sales, ordering, delivery and/or returns processes
• Good understanding of SAP
• knowledge of process analysis, requirements management and agile methods
• understanding of interfaces to areas such as: logistics/master data/pricing/customer service/e-commerce/finance
• discounts: discount on the ITS Coop Travel travel offer, 5 times the number of super points in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, Reka-Card: discount on Reference
• Conditions of employment: Pension fund: 2/3 is paid in by Coop, attractive employment conditions and certified equal pay, collective employment agreement (GAV)
• Working hours: 5 weeks of vacation, flexible working time models
• Further training: Over 600 internal training courses, support for external training and further education
• Sustainability: Commitment to people, animals and nature with over 400 actions
• Communication: internal app for employees
• Health: Update fitness: Fr.

200.– discount on the annual subscription, free participation in various company runs.

Your contact person Anne Marchon HR Marketing