CRM Project Manager — Piaget
NewCHF 83'500 - 126'500
Piaget · Plan-Les-Ouates (GE)
- Location
- Plan-Les-Ouates
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 83'500 - 126'500
Role overview
Reference code: JR130574 Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to “do what has never been done before” and crafts sophisticated and flamboyant watches and jewellery creations.
Within the walls of our Ateliers de l’Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
- Reference code: JR130574 Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
- Since that day, Piaget has pushed the limits to “do what has never been done before” and crafts sophisticated and flamboyant watches and jewellery creations.
- CRM Tools Product Ownership: Drive the evolution of our CRM tools (e.g., Clienteling, Salesforce Service Cloud, Looker), identifying business needs and translating them into clear improvement briefs.
- Prioritize enhancements, ensure timely delivery, and maintain high-quality user acceptance across markets.
Main responsibilities
- CRM Tools Product Ownership: Drive the evolution of our CRM tools (e.g., Clienteling, Salesforce Service Cloud, Looker), identifying business needs and translating them into clear improvement briefs.
- Prioritize enhancements, ensure timely delivery, and maintain high-quality user acceptance across markets.
- Identify and integrate new tools, features, and innovations, including AI scoring, defining concrete use cases and ensuring widespread adoption.
- Market Training & Support: Develop and update comprehensive training materials, guidelines, and best practices for CRM tools.
- Design and conduct onboarding programs for new CRM team members and provide ongoing market support, managing issue escalations.
- Coordinate and facilitate CRM community calls, setting agendas and documenting outcomes.
- Client Data & Insights: Maintain insightful dashboards for retail teams and top management, ensuring clear data performance visibility.
- Conduct regular client analysis, translating business insights into data-driven action plans.
- Monitor and enhance data quality, completeness, and enrichment across all markets.
- Collaborate closely with Regions, Marketing, Retail, Commercial, Customer Service, and key Maison stakeholders to fuel business growth.
Application process
- Minimum 5 years’ experience in Client, Retail, CRM, Clienteling, and / or digital product management (in luxury sector is a plus) Expertise in Salesforce on several products and clienteling app Excellent project management and organizational skills with high attention to detail Strong ability to translate business needs into clear digital requirements and digital capabilities into business use cases Data centric, proactive, solution-oriented, agile, and innovative Experience in a market’s CRM or retail roles is a plus Fluent in English and French, any other language is a plus STILL WONDERING WHY YOU SHOULD APPLY?
- If you want to become a part of it do not hesitate to apply!
Company and context
- A Welcoming Team: Join our friendly, open-minded, and talented team, where your skills will be valued and your contributions will make a real difference.
- Dynamic and Engaging Work: Experience daily activities that are interesting, challenging, and diverse, keeping you engaged and motivated.
- Investment in Your Growth: We are passionate about developing our people, and you will have access to various training and development opportunities to enhance your skills and advance your career.
- The Piaget culture of encouraging Extra-Care, fostering Mastery and bringing out the Extraordinary in our people, means that we will always go further, doing “what has never been done before”.
- Together.
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Additional details
- Responsibilities: CRM Tools Product Ownership: Drive the evolution of our CRM tools (e.g., Clienteling, Salesforce Service Cloud, Looker), identifying business needs and translating them into clear improvement briefs.
