Cluster Service Manager- Roche Diagnostics — Roche
NewCHF 85'500 - 129'500
Roche · Basel (BS)
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 85'500 - 129'500
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- The main responsibilities of Service Expert manager will be to provide an excellent customer experience for highly complex installations .
- To do this, you will need to build a strong relationship with the sales department and other support areas.
Main responsibilities
- The main responsibilities of Service Expert manager will be to provide an excellent customer experience for highly complex installations .
- To do this, you will need to build a strong relationship with the sales department and other support areas.
- It will be essential to lead your team to a more strategic and high-performance level, using the team& high technical knowledge to promote detailed data analysis that promotes proactive actions for our customers.
- Internally, you will help create training plans for field teams and develop the skills needed for the company & new challenges. The Opportunity: Team Leadership
- o Lead, motivate, and develop a high-performing team of managers and employees.
- o Provide coaching, support, and mentorship to ensure individual and teams success.
- o Foster a collaborative and inclusive work environment that promotes innovation and continuous improvement.
- o Foster a customer-centric culture that prioritizes empathy, responsiveness, and continuous improvement. Strategy
- o Build a strategy to support installations and new projects at our key customers.
- o Develop comprehensive project plans that outline tasks, timelines, resources, and budgets.
Additional details
- Join Roche, where every voice matters.
- Internally, you will help create training plans for field teams and develop the skills needed for the company & new challenges.
- o Foster a customer-centric culture that prioritizes empathy, responsiveness, and continuous improvement.
- o Define key performance indicators to measure the effectiveness project implementation and customer experience o Monitor and analyze service metrics to drive continuous improvement.
- o Resolve complex customer issues and escalations with professionalism and empathy. o Lead the training strategy to staff team
- o Collaborate with cross-functional teams to design and execute initiatives that enhance the end-to-end customer experience Process Optimization/innovation
- o Implement best practices and operational standards to optimize processes and maximize productivity
Notes and original content
- The Position
- The Opportunity:
- Team Leadership
- o Define key performance indicators to measure the effectiveness project implementation and customer experience
- o Monitor and analyze service metrics to drive continuous improvement.
- o Resolve complex customer issues and escalations with professionalism and empathy.
- o Lead the training strategy to staff team
- Collaboration
- o Collaborate with cross-functional teams to design and execute initiatives that enhance the end-to-end customer experience
- Process Optimization/innovation
