Business Solutions Lead – Customer Engagement — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 9 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities:
- Drive Customer Engagement Outcomes: Roll out and evolve the Omnichannel Maturity Index across priority therapeutic areas and markets, guiding commercial leaders and affiliates through assessments, dashboards, and prioritization mechanisms.
Main responsibilities
- Key Responsibilities:
- Drive Customer Engagement Outcomes: Roll out and evolve the Omnichannel Maturity Index across priority therapeutic areas and markets, guiding commercial leaders and affiliates through assessments, dashboards, and prioritization mechanisms.
Company and context
- Advance Data-Driven Frameworks: Lead the implementation of global customer segmentation frameworks, moving the organization toward data convergence and AI-driven prediction.
- Orchestrate Commercialization Excellence: Coordinate the activation of digital customer engagement forums to scale learnings, and establish robust collaboration models across marketing and commercial leadership teams.
- Maximize Communication Impact: Evolve and execute an overarching Customer Experience (CX) communications strategy to drive broad engagement across international audiences.
- Manage Demand & Value Impact: Architect coordination mechanisms across regions to proactively identify and triage business requirements, connecting capability improvements directly to business value and behavioral shifts.
- Thrive in an Empowered Team Culture: Contribute to a high-performance engine fueled by deep collaboration and cognitive diversity.
- We prioritize psychological safety, actively dedicate time to continuous professional development, and encourage balanced, direct, and speed-oriented problem-solving. Who You Are
- You bring a visionary, adaptive, and coaching mindset, with a passion for adopting agile, modern ways of working.
- You have a proven track record of influencing stakeholders and leading cross-functional teams without direct authority within complex, matrixed environments.
- You possess a broad enterprise mindset with the ability to translate complex system requirements into clear business language and actionable strategies.
- You are passionate about innovative science and have a clear vision for transforming digital customer engagement through data-driven insights and advanced technology.
Additional details
- Join Roche, where every voice matters.
- We prioritize psychological safety, actively dedicate time to continuous professional development, and encourage balanced, direct, and speed-oriented problem-solving.
- If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you. A healthier future drives us to innovate.
- Let’s build a healthier future, together. Roche is an Equal Opportunity
Notes and original content
- The Position
- The Opportunity
- Who You Are
- If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you.
- Who we are
- A healthier future drives us to innovate.
- Let’s build a healthier future, together.
- Roche is an Equal Opportunity
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
