Spécialiste support technique clients (80-100 %) - bon niveau d'allemand requis — Belimo
- Location
- Granges-Paccot
- Contract
- Full-time
- Posted
- 21 days ago
Full description
Introduction
At Belimo, you are at the heart of the relationship with our clients and partners in Switzerland. From our site in Granges-Paccot, you accompany them in their technical questions and actively contribute to their satisfaction and to the business success of the company.
In this varied function, you are the preferred contact person for our customers for all our products. You analyze their needs, offer tailored solutions and ensure coordination between customers, sales teams and our internal specialists.
Whether it's complex applications in the field of CVC, technical offers or specific questions about our products, you can put your skills to the service of reliable solutions tailored to the needs of customers.
This position is for you if you appreciate the technical challenges, the exchanges with the clientele and the teamwork, and if you wish to make a concrete contribution to the success of Belimo.
Your main responsibilities
- Advise and support our customers and business partners on our entire product range by phone and e-mail.
- Analyze and independently process technical applications related to CVC applications and bid requests, with the support of Product Management if necessary.
- Participate in the launch of new products and ensure availability of updated technical documentation and sales support tools.
- Provide technical support to our external sales team.
- Share feedback and lessons learned from customer requests to continuously improve our technical support, processes, documentation and tools.
- Work closely with business teams and internal specialists to provide relevant and effective responses to our clients.
What you bring
- Vocational training completed in heating, ventilation and air conditioning (CVC), building automation or electrical engineering.
- Confirmed practical experience in the field of CVC and/or building automation.
- Several years of experience in customer support or in a comparable function, ideally in a B2B technical environment.
- Very good command of French and good knowledge of German, both oral and written, in order to effectively advise our clients in French and German Switzerland.
- Good control of current Microsoft Office applications.
- Service sense, relational ease and pleasure in finding solutions to technical problems.
- Team spirit and ability to build constructive relationships with customers, sales colleagues and internal specialists.
- Autonomous, structured and oriented method of work solutions.
- Availability for occasional travel and hospitality.
Do you want to put your technical and linguistic skills at the service of our customers in Switzerland? We look forward to receiving your application!
Belimo's collaborators
Smart buildings are possible thanks to committed people. We bring together talented people and foster an environment conducive to success. At Belimo, respect, trust and support between the different services allow ideas to be quickly transformed into concrete solutions, because together we accomplish much more than alone.
About Belimo
Belimo is the world market leader in the development, production and marketing of field equipment for energy efficient regulation of heating, ventilation and air conditioning systems. Our main activity is focused on registry actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Stock Exchange (SIX) since 1995.
Compensation and benefits
At Belimo, we believe in fair, fair and competitive remuneration. We offer remuneration that takes into account your skills, experience, level of training and workplace. Beyond your remuneration, you will benefit from a comprehensive set of benefits designed to promote your mental, physical, financial and social well-being. Belimo is proud to be an employer guaranteeing equal opportunities.
Questions about this listing
What salary does Belimo offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Granges-Paccot is CHF 77'000 - 116'500 gross per year — an estimate, not a figure communicated by Belimo. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Belimo offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Belimo during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Fribourg?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Fribourg's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Fribourg's cantonal migration office or with HR during the application.
How do I apply for this position at Belimo?
Use the "Apply now" button on this page — it links directly to Belimo's original listing at jobsredirect.belimo.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
