External Operations Manager — Richemont
- Location
- Villars Sur Glâne
- Contract
- Full-time
- Posted
Full description
Reference code: JR135616
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
YOUR MISSION
Within the RID (Richemont International Distribution) entity, you will oversee the operational management and daily monitoring of outsourced logistics activities for the POSM (Point of Sale Materials) and Fragrances scopes. Acting as a true liaison between the Group’s Maisons, internal teams, and our logistics partners, you will ensure operational performance, cost optimization, and the implementation of the Richemont Group’s outsourcing strategy.
HOW WILL YOU MAKE AN IMPACT? · Operational Coordination & Flow Management: Coordinate processes related to inventory management, product movements, specific requests, and the resolution of operational incidents, while maintaining enhanced visibility through reliable, shared reporting. · Provider Management & Logistics Performance: Maintain a constructive relationship with external logistics partners and their subcontractors, monitor key performance indicators (KPIs), analyze discrepancies, and drive corrective action plans. · Maison Relations & Customer Satisfaction: Gather and address the needs of Maisons and Regions, regularly assess customer satisfaction, and lead POSM Forums to foster best-practice sharing. · Budget Management & Financial Monitoring: Contribute to budget adherence for external operations (POSM and Fragrances), rigorously monitor invoiced costs (logistics services, x.trade, spot quotes), coordinate dispute resolution, and prepare periodic budget reviews. · Continuous Improvement & Projects: Lead LEAN initiatives to eliminate operational friction, support scope extension projects for outsourcing, and coordinate the operational onboarding of new Maisons or Business Units. · Compliance & Regulations: Ensure strict adherence to standard operating procedures as well as legal and regulatory requirements (in collaboration with GIL, Tax & Legal), and escalate any identified discrepancies.
WHAT ARE THE KEYS TO YOUR SUCCESS WITHIN OUR GROUP? · Education: Master’s degree or equivalent (4–5 years of higher education) in Logistics, Supply Chain, Business, or Engineering. · Experience: Proven experience in logistics coordination, supply chain operations, and external provider/subcontractor management, ideally gained within an international or matrix environment. · Professional & Technical Skills: Strong mastery of logistics distribution processes, proficiency in budget tracking / invoice auditing, hands-on experience with reporting tools, and a solid knowledge of continuous improvement methodologies (LEAN). · Languages: Fluent in French and English (spoken and written); proficiency in an additional language is an asset. · Personal Qualities & Soft Skills: Rigor, analytical mindset, and strong synthesis skills; solid capabilities in cross-functional coordination and influence without direct authority; strong internal-customer focus, autonomy, proactivity, and excellent interpersonal communication.
#Richemont #WeCraftTheFuture
Questions about this listing
What salary does Richemont offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Villars Sur Glâne is CHF 94'500 - 143'000 gross per year — an estimate, not a figure communicated by Richemont. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Richemont offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Richemont during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Fribourg?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Fribourg's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Fribourg's cantonal migration office or with HR during the application.
How do I apply for this position at Richemont?
Use the "Apply now" button on this page — it links directly to Richemont's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
