FR - Réceptionniste (H/F/X) — Ibis Budget
- Location
- Fribourg
- Contract
- Full-time
- Posted
- 43 days ago
Full description
Company descriptionThe Mercure Fibourg Centre Remparts Hotel is looking for its future receptionist 40% - 60% from October 2026. The 63-room hotel is fully renovated and offers accommodation close to the historic centre of the city of Fribourg.As a receptionist, you will behave and act in an exemplary manner and embody the brand's state of mind through the values of will, openness and anticipation. You will integrate an establishment where the taste of discovery, sharing and mutual help animate all our teams. Position DescriptionYour main tasks will be to:guarantee the reception and follow-up of the customer relationship in accordance with the quality standards of the establishment. Ensure optimal and complete customer support for the hotel, and the outside. Manage client dissatisfaction by de-starting conflict situations and finding concrete and client-friendly solutions. Apply reception standards in the smallest customer detailsEnsure customer (physical and telephone) reception and manage correspondence (mails) especially for booking confirmations. To ensure the promotion, advice and sale of the services and the various products to develop the revenue of the Hotel.To work in collaboration with the other services of the hotel (floors, pdj etc..)Morning and evening shiftQualificationsTo welcome guests, contribute to their loyalty through a warm relationship and ensure a permanent quality of service Anticipate and manage any situation in order to guarantee satisfaction and customer experienceTo register, follow up reservations and ensure optimum control of reservationsTo the seller spirit to optimize the turnoverSell to the application of internal audit procedures for the securing of turnover (invoices and receipts)Is the guarantor of our loyalty program with customers.Additional informationThe knowledge of the Accor group is an assetOpera Cloud's mastery is a more command of English and German requiredExperience of at least 2 years in a similar position required
Questions about this listing
What salary does Ibis Budget offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Fribourg is CHF 68'500 - 104'000 gross per year — an estimate, not a figure communicated by Ibis Budget. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ibis Budget offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ibis Budget during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Fribourg?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Fribourg's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Fribourg's cantonal migration office or with HR during the application.
How do I apply for this position at Ibis Budget?
Use the "Apply now" button on this page — it links directly to Ibis Budget's original listing at careers.accor.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
