Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern — Decathlon
CHF 68'500 - 104'000
Decathlon · Köniz (BE)
- Location
- Köniz
- Contract
- other
- Posted
- 9 days ago
SalaryCHF 68'500 - 104'000
Role overview
Are you looking for a role where you manage people ?
- Are you looking for a role where you manage people ?
Contacts
- Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot).
Company and context
- Do you want to lead a team through a major organizational transformation ?
- Then the position of CRC Team Leader is made for you.
- Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors.
- To support our strategic transformation and growth, we are expanding our leadership.
- You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence.
- Why this role? 1.
- You are leading a major transformation The Decathlon Switzerland CRC is evolving.
- We are moving from geographic management to an expertise-based "One TEAM" vision.
- Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2.
- Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything.
Additional details
- Your daily life is divided into three main areas: 1. Team management and development
Notes and original content
- Your daily life is divided into three main areas: 1.
- Team management and development
