Customer Experience Specialist 80 -100% (all genders) | Bossard Group — Bossard Group
- Location
- Zug
- Contract
- part-time
- Posted
- 2 days ago
Role overview
The Bossard Group is a leading strategic partner for industrial fastening and assembly technology solutions to OEM customers globally with proven expertise in engineering and logistic services.
Bossard was founded in Zug in 1831.
The Bossard Group employs over 3,000 people in 33 countires world-wide and is listed on the SIX Swiss Exchange.
- The Bossard Group is a leading strategic partner for industrial fastening and assembly technology solutions to OEM customers globally with proven expertise in engineering and logistic services.
- Bossard was founded in Zug in 1831.
- Choose Bossard as your employer and benefit from attractive employment conditions.
What the company offers
- Choose Bossard as your employer and benefit from attractive employment conditions.
Contacts
- For questions about the application process, I am happy to be there for you: Celine Späni, HR Business Partner 041 749 63 49 [email protected]
- For detailed information on your area of responsibility, Ronny Schreiter, General Manager of Bossard Aerospace Switzerland AG, is at your disposal:
- 041 749 64 16 [email protected]
Company and context
- You accept inquiries, clarify technical and organizational questions with the right contacts and ensure a professional flow of information.
- With your organizational talent, your vision and your communication strength, you make a decisive contribution to ensuring that customer concerns become sustainable solutions and long-term relationships from customer contacts. Your tasks
- Receiving, prioritizing and handling customer inquiries
- Processing standard requests and creating offers within the defined competencies
- Proactive communication of status, dates and feedback to customers and internal contacts
- Bringing together open customer and order topics between sales, procurement, logistics and other specialist areas as a central hub
- Ensuring complete and up-to-date customer, offer and order documentation
- Track open points, accompany escalations and ensure a smooth flow of information You bring that with you
- Commercial or technical basic training with several years of professional experience in a technical environment
- Strong understanding of technical products, processes and contexts, and the ability to ask the right questions
Additional details
- With your organizational talent, your vision and your communication strength, you make a decisive contribution to ensuring that customer concerns become sustainable solutions and long-term relationships from customer contacts.
- Track open points, accompany escalations and ensure a smooth flow of information You bring that with you
Notes and original content
- Your tasks
- Track open points, accompany escalations and ensure a smooth flow of information
- You bring that with you
Questions about this listing
What salary does Bossard Group offer for this role?
Bossard Group lists CHF 69'500 - 106'000 gross per year for this position in Zug. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Bossard Group offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Bossard Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zug?
EU/EFTA residents living in the border zone of the country adjoining Canton Zug can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zug's cantonal migration office or with HR during the application.
How do I apply for this position at Bossard Group?
Use the "Apply now" button on this page — it links directly to Bossard Group's original listing at bossard.wd103.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
