Otisline Agent Call Center — Otis SA
- Location
- Fribourg
- Contract
- Part-time, Full-time
- Posted
- 23 days ago
Full description
Date Posted
2026-10-28
Country
Switzerland
Location
Route de Moncor 12, CP 1136, 1701 Fribourg
Taux d’activité : 80% Lieu de travail : Siège Otis à Fribourg
Fonction de base
La Otisline est à la disposition des usagers des installations Otis (ascenseurs, escalators, monte-charge, etc.). Il s’agit d’organiser l’aide aux personnes bloquées, ainsi que de transmettre les demandes de réparation aux techniciens de service. Ceci par téléphone, par la surveillance et la gestion de différents systèmes d’alarme, ainsi que par courriel.
Responsabilités
- Réception des appels en français, allemand et italien
- Saisie des données dans un système propre à Otis
- Transmission des cas aux techniciens de service
- Effectuer différents travaux administratifs
- Gérer différentes boîtes courriels
Qualifications/ Expérience/ Connaissances
- Trilingue français, allemand, italien ou bilingue avec de bonnes connaissances de la troisième langue
- A l’aise en informatique (système dix doigts avantageux)
- Forte orientation client
- Bonne gestion du stress
- Premières expériences en Call Center bienvenues, mais pas indispensables
Qualités personnelles
- Ponctualité, disposition à travailler selon des horaires irréguliers
- Sociable et communicatif avec bon esprit d’équipe
- Loyal et investi
Ce que nous vous offrons
- Votre développement personnel nous tient à cœur. Concrètement, cela signifie que nous soutenons les formations et que les possibilités de promotion interne sont ouvertes à tous
- Notre culture d'entreprise est notre bien le plus précieux. Elle est profondément ancrée dans l'entreprise et est vécue et appréciée par tous les collaborateurs. Tu trouveras plus d'informations sur « Les Absolus Otis » ici
- Nous vous offrons une rémunération conforme aux exigences locales, ainsi que :
- Treizième mois
- Contribution de l’entreprise aux cotisations santé & prévoyance, avantages du comité d’entreprise
- 5 semaines de vacances
- 5 jours de pont à Noel (selon le rôle)
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
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Questions about this listing
What salary does Otis SA offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Fribourg is CHF 71'000 - 95'500 gross per year — an estimate, not a figure communicated by Otis SA. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Otis SA offer?
This listing is a part-time and full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Otis SA during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Fribourg?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Fribourg's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Fribourg's cantonal migration office or with HR during the application.
How do I apply for this position at Otis SA?
Use the "Apply now" button on this page — it links directly to Otis SA's original listing at otis.wd504.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
