Station Customer Assistant (m/f/d) — FFS Officine (Ferrovie Federali)
- Location
- Lugano
- Contract
- full-time
- Posted
- 5 days ago
Role overview
Customer service Station (m/f/d) 60-100% | FFS
Move Switzerland with us. Customer Service Station (m/f/d)
Lugano, 01.01.2027 or convent date, 60-100%
- Customer service Station (m/f/d) 60-100% | FFS
- Move Switzerland with us. Customer Service Station (m/f/d)
- Hai abilità manuali e interesse per molteplici attività.
- Trovi piacere nel contatto diretto con il cliente ed hai un elevato orientamento alla clientela e ai servizi.
- Possiedi la licenza di condurre di categoria B.
- More
Main responsibilities
- Hai abilità manuali e interesse per molteplici attività.
Key requirements
- Trovi piacere nel contatto diretto con il cliente ed hai un elevato orientamento alla clientela e ai servizi.
- Possiedi la licenza di condurre di categoria B.
- Hai buone conoscenze del pacchetto Office e interesse e capacità di utilizzare tool digitali (app, mobile, etc.).
- Hai terminato la formazione professionale di base conseguendo un attestato federale di capacità (AFC).
What the company offers
- More
- As far as possible we try to offer flexible working hours and allow part-time work thanks to modern working time models.
- Moreover, we are a flexible employer even when it comes to reconciling professional life with private life. More More Welcome to diversity Welcome to diversity More
- With over 150 different professions, we offer an amazing variety of career and development beginnings.
- This is why we are committed to a working environment where all employees can express their individual strengths, experiences and ways of thinking. More More Career and development Career and development More
- We promote our collaborators and our collaborators, accompanying them in their personal needs and ambitions.
- We participate financially and in terms of time to the continuous external formations that bring advantages to our staff and the FFS. More More
Application process
- here
- What we offer you. A varied activity in an interesting environment.
- Join the Ticino Services team and start Switzerland with us.
- Our customers are different from each other, as are the mobility needs.
- As an assistant customer station allows passengers with reduced mobility to enjoy a comfortable and personalized journey.
- As a face of the SBB, please inform our customers daily in a caring manner.
- In addition to providing information and customer support, you carry out some logistic tasks.
- You have an important role in the mobility of the future and influence customer satisfaction.
Contacts
- Telephone + 41 51 220 20 29
- [email protected]
- ♪ Just you FAQ for candidates On the spot Job ID 103628 Giancarlo Gerosa Telephone +41 79 514 29 28
Additional details
- Move Switzerland with us. Customer Service Station (m/f/d) A varied activity in an interesting environment.
- Application deadline 09.08.2026 The application process Recruiting Support FFS FAQ for candidates Telephone +41 79 514 29 28 E-mail applications cannot unfortunately be taken into account.
- Moreover, we are a flexible employer even when it comes to reconciling professional life with private life. Welcome to diversity
- This is why we are committed to a working environment where all employees can express their individual strengths, experiences and ways of thinking. Career and development
- We participate financially and in terms of time to the continuous external formations that bring advantages to our staff and the FFS.
Notes and original content
- Move Switzerland with us.
- Customer Service Station (m/f/d)
- Apply here
- What we offer you.
- A varied activity in an interesting environment.
- Application deadline 09.08.2026
- Final decision
- Any questions?
- The application process
- Recruiting Support FFS
Questions about this listing
What salary does FFS Officine (Ferrovie Federali) offer for this role?
FFS Officine (Ferrovie Federali) lists CHF 51'500 - 88'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FFS Officine (Ferrovie Federali) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FFS Officine (Ferrovie Federali) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at FFS Officine (Ferrovie Federali)?
Use the "Apply now" button on this page — it links directly to FFS Officine (Ferrovie Federali)'s original listing at jobs.sbb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
