Specialist/in Hotline — Confederazione Svizzera
- Location
- Bern
- Contract
- other
- Posted
- Yesterday
Role overview
Handling telephone and written inquiries (first-level support) from members of the army, command posts, commanders and citizens on topics ranging from orientation day to recruitment and release from military service of a member of the army – partly in Italian and French
Support users of the service manager, the digital platform for the interaction between army members and the administration, as well as address access, operation and process issues
Provide solution-oriented information and situation-oriented advice, forward complex or non-specialist concerns to the competent specialist bodies
- Handling telephone and written inquiries (first-level support) from members of the army, command posts, commanders and citizens on topics ranging from orientation day to recruitment and release from military service of a member of the army – partly in Italian and French
- Support users of the service manager, the digital platform for the interaction between army members and the administration, as well as address access, operation and process issues
Company and context
- Commercial vocational training with experience in customer support and good knowledge of the army organization Communication skills and team skills
- Responsible, independent working methods and strong customer-oriented behaviour
- Existing military training of advantage, ideally senior non-commissioned officer or officer of the Swiss Army
- Very good oral and written knowledge of two official languages and, if possible, good knowledge of a third official language
Additional details
- Commercial vocational training with experience in customer support and good knowledge of the army organization Communication skills and team skills
Notes and original content
- Commercial vocational training with experience in customer support and good knowledge of the army organization
- Communication skills and team skills
Questions about this listing
What salary does Confederazione Svizzera offer for this role?
Confederazione Svizzera lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Confederazione Svizzera offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Confederazione Svizzera during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Confederazione Svizzera?
Use the "Apply now" button on this page — it links directly to Confederazione Svizzera's original listing at jobs.admin.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
