Salesforce Business Consultant – Agentforce Contact Center + Service Cloud (CH) — Bucher + Suter AG
- Location
- Bern
- Contract
- full-time
- Posted
- 49 days ago
Role overview
Environment
We are looking for a Salesforce Business Consultant with deep expertise in Service Cloud, capable of owning discovery, solution design, and delivery for complex customer service transformations.
This role requires strong functional leadership, the ability to challenge requirements constructively, and the architectural maturity that comes with Salesforce Administrator and Service Cloud Consultant certification.
- Environment
- We are looking for a Salesforce Business Consultant with deep expertise in Service Cloud, capable of owning discovery, solution design, and delivery for complex customer service transformations.
- Key Responsibilities
- Lead discovery sessions with business and technical stakeholders to define service processes, KPIs, and operational needs.
Main responsibilities
- Key Responsibilities
- Lead discovery sessions with business and technical stakeholders to define service processes, KPIs, and operational needs.
- Design scalable solutions across Agentforce, Service Cloud, Omni-Channel, and Digital Engagement, ensuring alignment with platform best practices.
- Optimize contact center operations by defining routing strategies, agent workflows, and supervisor dashboards.
- Configure and prototype advanced Service Cloud features, including Flows, automations, Knowledge, and Case Management.
- Collaborate with technical teams to guide integration patterns, data models, and LWC component requirements.
- Support UAT and quality assurance to validate solution integrity and ensure a smooth go-live.
- Drive change enablement by preparing training materials, documentation, and adoption strategies. Requirements
- Salesforce Administrator and Service Cloud Consultant certification.
- Strong hands-on experience with Service Cloud, including Case Management, Omni-Channel, Knowledge, Macros, and automation.
Additional details
- Drive change enablement by preparing training materials, documentation, and adoption strategies.
- Solid understanding of contact center KPIs, SLAs, and operational models.
- Familiarity with AI-powered features, including Einstein Bots, Agentforce AI, and Next Best Action. Hybrid working model and modern tooling
- Two paid Volunteer Time Off (VTO) days per year Diversity and Inclusion Statement
Notes and original content
- Requirements
- Familiarity with AI-powered features, including Einstein Bots, Agentforce AI, and Next Best Action.
- What we offer
- Hybrid working model and modern tooling
- Two paid Volunteer Time Off (VTO) days per year
- Diversity and Inclusion Statement
Questions about this listing
What salary does Bucher + Suter AG offer for this role?
Bucher + Suter AG lists CHF 68'500 - 104'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Bucher + Suter AG offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Bucher + Suter AG during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Bucher + Suter AG?
Use the "Apply now" button on this page — it links directly to Bucher + Suter AG's original listing at bucher-suter.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
