Solution Delivery Partner/Program Manager - Temporary for 12 months - Parental leave cover 80-100% — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 3 days ago
Role overview
The Opportunity
Are you passionate about driving technology-enabled transformation in a fast-paced, global insurance environment?
As a Program Manager / Solution Delivery Partner, you will play a pivotal role in delivering Zurich's Retail Technology strategic assets across Business Units worldwide — accelerating retail transformation, strengthening foundations, and ultimately improving profitability and customer experience.
- The Opportunity
- Are you passionate about driving technology-enabled transformation in a fast-paced, global insurance environment?
- As a Program Manager / Solution Delivery Partner within the Retail Technology Strategy and Digital Transformation team, your main responsibilities will include:
- Managing end-to-end delivery of Retail technology assets (Pricing, Underwriting, Claims) across multiple Business Units, ensuring solutions are implemented on time, within scope, and aligned to local requirements.
- Your Skills and Experience To excel in this role, you should have:
- experience working in squad-based or cross-functional team structures is a plus.
Main responsibilities
- As a Program Manager / Solution Delivery Partner within the Retail Technology Strategy and Digital Transformation team, your main responsibilities will include:
- Managing end-to-end delivery of Retail technology assets (Pricing, Underwriting, Claims) across multiple Business Units, ensuring solutions are implemented on time, within scope, and aligned to local requirements.
- Acting as the primary interface between the central Retail Technology team and Business Units, translating global blueprints into locally actionable plans
- Coordinating cross-functional stakeholders — including BU technology teams, GTO, business sponsors, and external vendors — to drive alignment and remove delivery blockers.
- Supporting Business Units through the full adoption lifecycle of retail tools, from requirements gathering and integration planning through to go-live and BAU transition.
- Managing program governance, including status reporting, risk and issue management, dependency tracking, and escalation to senior leadership.
- Driving change management and adoption, ensuring that Business Units are equipped to embed new tools and capabilities into their operating model.
- Contributing to continuous improvement of delivery methods and implementation best practices across the Retail Technology team.
- Supporting the broader Retail Transformation agenda, including data and AI initiatives, in close collaboration with Pricing, Claims, and Underwriting squads. Your Skills and Experience To excel in this role, you should have:
- 7+ years of experience in program or project management, with a strong track record of delivering complex, cross-country or global IT initiatives.
Key requirements
- Your Skills and Experience To excel in this role, you should have:
- experience working in squad-based or cross-functional team structures is a plus.
- Fluent written and spoken English is essential;
- additional languages are a plus.
Application process
- Application: Apply online by clicking the "Apply online" button.
- You belong here.
- Imagine working in one of the world’s most sustainable workplaces.
- At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.
- You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity.
- Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple.
- Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support.
- Be part of a team that is creating a brighter future together. About Us
Additional details
- You will operate with a high degree of autonomy in an ambiguous environment, navigating different cultures, market specificities, and stakeholder landscapes — making entrepreneurial spirit and adaptability essential.
- Supporting the broader Retail Transformation agenda, including data and AI initiatives, in close collaboration with Pricing, Claims, and Underwriting squads. Your Skills and Experience To excel in this role, you should have:
- Fluent written and spoken English is essential; additional languages are a plus. Additional Information
- Be part of a team that is creating a brighter future together.
Notes and original content
- Supporting the broader Retail Transformation agenda, including data and AI initiatives, in close collaboration with Pricing, Claims, and Underwriting squads.
- Your Skills and Experience
- To excel in this role, you should have:
- Fluent written and spoken English is essential; additional languages are a plus.
- Additional Information
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
