Service Desk Associate (a) 100% [Ref:2554] — Freestar-Informatik AG
- Location
- Bern
- Contract
- not specified
- Posted
Full description
Freestar-Informatik AG has been operating successfully on the Swiss market since 1998. Through continuous growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. For our customers, we are constantly looking for IT specialists and executives. In doing so, we attach the highest importance to ensuring that applicants, customers and jobs fit together optimally. For our customer, the Swiss state railway company, we are looking for a team-oriented, responsible and independent personality as soon as possible.
- Receiving, transmitting and correcting malfunction messages
- Answering questions from end users as well as responsibility for the tickets created
- Capture, classify, prioritize and assign tickets in the required quality in the Service-Now Ticketing System
- Processing of orders and management of access authorizations
- Assistance in the continuous improvement process of the service desk
- Completed EFZ training preferably in the computer science field
- First experience in the service desk environment and in IT service management with service now
- Knowledge of the MS-Office range and ticketing tools is desirable
- Willingness to shift work is an advantage (7x24 Service Desk)
- Knowledge of German level C2 as well as knowledge of French and/or Italian level B2 mandatory
- Self-employed field of activity
- Option on home office after familiarization
- Young and dynamic team
- Job as of March 2026 or as of now
- Place of work Space Bern
- Temporary permanent employment
- Full-time 100%
Questions about this listing
What salary does Freestar-Informatik AG offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Bern is CHF 68'500 - 104'000 gross per year — an estimate, not a figure communicated by Freestar-Informatik AG. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Freestar-Informatik AG offer?
The original posting does not state the contract type or the working hours. Ask Freestar-Informatik AG about hours, contract duration, notice period and probation during the application process.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Bern's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Freestar-Informatik AG?
Use the "Apply now" button on this page — it links directly to Freestar-Informatik AG's original listing at freestarinformatik.hr4you.org, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
