Service Desk Analyst — Coop Pronto AG
NewCHF 62'000 - 94'000
Coop Pronto AG · Allschwil, Basel-Landschaft (BL)
- Location
- Allschwil
- Contract
- temporary
- Posted
- 2 days ago
SalaryCHF 62'000 - 94'000
Role overview
Coop Pro TO AG is a Coop Group company.
As a leading Swiss company in the ClenITY, petrol station and energy sector, we operate a network of over 33% Coop Pro TO Shop with or without filling stations in Switzerland and Liechtenstein.
We are constantly expanding our Coop Pro toto Shop and Coop petrol station network.
- Coop Pro TO AG is a Coop Group company.
- As a leading Swiss company in the ClenITY, petrol station and energy sector, we operate a network of over 33% Coop Pro TO Shop with or without filling stations in Switzerland and Liechtenstein.
- Processing of Incidents and Service-Still of End Users (Coop Pro toto AG, Coop Pro toto Shop and Partner)
- Acquisition and processing of 2nd and 3rd Level Tickets in the Service Desk
Main responsibilities
- Processing of Incidents and Service-Still of End Users (Coop Pro toto AG, Coop Pro toto Shop and Partner)
- Acquisition and processing of 2nd and 3rd Level Tickets in the Service Desk
- Creation, analysis and processing of "problems" resulting from Incidents
- Coordination of smaller task forces in case of operational problems
- Introduction of escalations in SLA overruns and coordination of operational activities with the support of the partners
- Monitoring and processing of Incidents from Event Management Optimization of Alarming Workflows
Application process
- Then we look forward to your application!
- Promoting integration with other applications and expanding workflows for asset management Representation Head of Service Desk Requirements
- Completed studies in the field of computer science or comparable qualifications
- Professional experience in IT Service Management Well-founded knowledge in ITSM tools
- Analytic and solution-oriented working methods High communication and team skills
- Very good German knowledge in word and writing as well as good English and French skills
- Self-initiative, networked thinking and application of optimization proposals
- High Service and customer orientation as well as strong communication skills
Contacts
- Structured and independent working knowledge Your contact Vanessa Walliser, Human Resources, +41 61 485 41 12
Additional details
- Monitoring and processing of Incidents from Event Management Optimization of Alarming Workflows
- Promoting integration with other applications and expanding workflows for asset management Representation Head of Service Desk
- Professional experience in IT Service Management Well-founded knowledge in ITSM tools
- Analytic and solution-oriented working methods High communication and team skills
Notes and original content
- Monitoring and processing of Incidents from Event Management
- Optimization of Alarming Workflows
- Promoting integration with other applications and expanding workflows for asset management
- Representation Head of Service Desk
- Requirements
- Professional experience in IT Service Management
- Well-founded knowledge in ITSM tools
- Analytic and solution-oriented working methods
- High communication and team skills
