Manager Digital Guest Experience & Platforms 80 - 100% (f/m/i) — Grand Resort Bad Ragaz
- Location
- Bad Ragaz
- Contract
- full-time
- Posted
- 17 days ago
Role overview
Tasks: You develop the enterprise-wide target image and roadmap for the digital Guest Journey and take over the user-related product responsibility for our core applications as well as the future digital guest platforms.
- Control and prioritization of the product backlog according to guest and business benefits, strategic relevance, effort and dependencies
- Further development of our website, the digital booking and purchase routes as well as other digital contact points and the associated processes
- Data-based optimization of the digital guest experience with focus on user-friendliness, personalization, conversion and direct business
- Translation of the needs of the business units into clear technical requirements and monitoring of the solutions from the conception to the successful introduction
- Professional leadership of cross-sectoral initiatives and coordination of cooperation between business areas, marketing, CRM, IT and external partners
- Definition of relevant KPIs and ensuring measurable business benefits, clear priorities and a higher time-to-market
- Evaluation of new technological opportunities, particularly in the field of artificial intelligence, and transfer of appropriate approaches to concrete applications
Requirements: You have a higher degree in business informatics, digital business, business administration, marketing or a comparable qualification. In addition, you have
- Multi-year experience in digital product management, as Product Owner, Business Analyst or in a comparable interface function between business and IT
- You develop the enterprise-wide target image and roadmap for the digital Guest Journey and take over the user-related product responsibility for our core applications as well as the future digital guest platforms.
- Control and prioritization of the product backlog according to guest and business benefits, strategic relevance, effort and dependencies
Main responsibilities
- You develop the enterprise-wide target image and roadmap for the digital Guest Journey and take over the user-related product responsibility for our core applications as well as the future digital guest platforms.
- Control and prioritization of the product backlog according to guest and business benefits, strategic relevance, effort and dependencies
- Further development of our website, the digital booking and purchase routes as well as other digital contact points and the associated processes
- Data-based optimization of the digital guest experience with focus on user-friendliness, personalization, conversion and direct business
- Translation of the needs of the business units into clear technical requirements and monitoring of the solutions from the conception to the successful introduction
- Professional leadership of cross-sectoral initiatives and coordination of cooperation between business areas, marketing, CRM, IT and external partners
- Definition of relevant KPIs and ensuring measurable business benefits, clear priorities and a higher time-to-market
Application process
- Evaluation of new technological opportunities, particularly in the field of artificial intelligence, and transfer of appropriate approaches to concrete applications
- Requirements: You have a higher degree in business informatics, digital business, business administration, marketing or a comparable qualification. In addition, you have
- Multi-year experience in digital product management, as Product Owner, Business Analyst or in a comparable interface function between business and IT
- Well-founded knowledge in the areas of customer journey, UX/UI, digital platforms, web analytics, conversion optimization and CRM
- Experience in the analysis of business processes and in the formulation of clear, feasible requirements
- A good technical understanding of platform architectures, APIs, integrations, data, data protection and information security
- Entrepreneurial thinking, analytical strength and a strong orientation to the needs of our guests
- A binding communication and prioritisation competence and a joy of bringing together different perspectives
Additional details
- Tasks: You develop the enterprise-wide target image and roadmap for the digital Guest Journey and take over the user-related product responsibility for our core applications as well as the future digital guest platforms.
- Requirements: You have a higher degree in business informatics, digital business, business administration, marketing or a comparable qualification. In addition, you have
- Ideally experience in the hospitality, tourism, health care or in a similar service-oriented environment
- Snupper evenings and discounts at the Thermal Spa Free tickets Tamina Gorge Sleeping for a trial after a trial period Up to 50% discount in restaurants
Notes and original content
- Requirements: You have a higher degree in business informatics, digital business, business administration, marketing or a comparable qualification.
- In addition, you have
- Snupper evenings and discounts at the Thermal Spa
- Free tickets Tamina Gorge
- Sleeping for a trial after a trial period
- Up to 50% discount in restaurants
Questions about this listing
What salary does Grand Resort Bad Ragaz offer for this role?
Grand Resort Bad Ragaz lists CHF 83'500 - 105'000 gross per year for this position in Bad Ragaz. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Grand Resort Bad Ragaz offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Grand Resort Bad Ragaz during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA residents living in the border zone of the country adjoining Canton St. Gallen can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Grand Resort Bad Ragaz?
Use the "Apply now" button on this page — it links directly to Grand Resort Bad Ragaz's original listing at jobs.resortragaz.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
