Responsable (m/f/d) Frontdesk Finances — FFS Officine (Ferrovie Federali)

Full description

Head (m/f/d) Frontdesk Finance 60-100%

Move Switzerland with us. Head (m/f/d) Frontdesk Finance Bern, 01.01.2027 or to be agreed, 60-100% Apply here

What awaits you.

Do you want to lead people, develop services and assume responsibilities? With us, you will find the ideal opportunity to actively contribute to shaping the future of our Frontdesk Finance alongside a motivated team. With your team, you provide top-level support to our clients and our partners for all accounting matters. You will join a young, committed and competent team that passionately ensures the smooth daily functioning of our Frontdesk. You will benefit from a wide range of flexibility to actively organize daily life and promote the sustainable development of the team and our services. You can count on the support of the entire organization as well as the expertise of experienced colleagues. What you can move.

• You assume the hierarchical and functional responsibility for the operational operation of our Frontdesk and guarantee a high quality of service.
• In collaboration with your colleagues, you optimize the entire Service Delivery process within Shared Service Organization Finance.
• You pilot your team with indicators and management objectives and deduct concrete improvements.
• You identify optimization and automation potentials and actively pilot their implementation in close collaboration with internal and external partners.
• As a modern leader, you coach, encourage and develop your team (about 12 ETFs) and create an environment in which employees can assume responsibilities and develop their full potential.
• You foster a culture of learning, collaboration and continuous improvement and develop your team with us.

What you bring.

• You think in an analytical and systemic way, quickly identify interactions and links and know how to structure, present and explain complex topics.
• Changes motivate you: you quickly identify potential improvements and implement process, organizational and system improvements consistently.
• With a great sense of organization, high autonomy and high reliability, you stand out every day. You enjoy accompanying less experienced employees and communicating with empathy and respect.
• You have strong knowledge in the use and development of Service Management solutions (including call and ticketing management processes, Incident/Problem/Service Request and Change Management, Service Level Management and Knowledge Management).
• You have a degree in business economy or management information technology (high school/HES) or equivalent higher education, or you have proven experience in leading a top level support team, Service Desk or customer service. Ideally, you get both together.
• You master German at a professional level (C2) and have good written and oral skills in at least one other national language.

Your salary and benefits.

We have a fair and progressive wage system and we are actively committed to equal pay. This is why additional and detailed information on the SBB salary system can be consulted in full transparency. This position falls within the J level and is eligible for a Level 1 regional allowance. Learn more about salary and benefits.

Here's a good way to start.

The fact that you want to move Switzerland with us is the greatest motivation for us. We therefore waive our request for a cover letter for this position. If you wish, you can write to us in our application tool.

Procedure.

× We will contact you again no later than 10 working days after receiving your application. Final decision Application Final decision Any questions? About the application process Recruitment Support SBB Tel. + 41 51 220 20 29 [email protected] Candidate FAQ About the post Job ID 104301 Adrienn Lázár [email protected] Applications by e-mail will unfortunately not be taken into account. For this position, we do not accept any records of investment agencies.

What we offer.

Benefits

More We allow flexible working hours and part-time work. As an employer, we also know how to be flexible when it comes to reconciling work and privacy. More More Welcome to Diversity Welcome to Diversity More With more than 150 different professions represented in the group, career and development opportunities at the SBB are almost endless. This is why we are committed to a working environment in which all employees can value their individual strengths, experiences and mentalities. More More Career and development Career and development More We encourage our employees based on their personal aspirations and ambitions. SBB also participates in external continuing training which serves both the interests of employees and the company in the form of a financial and/or time contribution made available. More More