Kundenassistent:in — FFS Officine (Ferrovie Federali)

Full description

Customer assistant: in 60-100% | SBB - - - - - - Move Switzerland with us.

Customer Assistant

Bern, 01.03.2027, 60-100 % Apply now

You can look forward to that.

We offer our customers an excellent service before, during and after the trip. Our specialists in the field of services support travellers with and without reduced mobility along the travel chain and support the sales organization. This includes certain logistics tasks as well as ensuring the availability of lockers and SBB advertising materials in the station. In a dedicated team, you contribute visibly to customer satisfaction and shape the mobility of the future.Benefits such as free GA, discounted travel abroad - also for the family - can be found on our website under Benefits. You see irregular working hours and shift work as an advantage to enjoy your free time while others work. Night and weekend work is also paid for, for example, an hourly wage supplement of 16 francs for Sunday work. For night assignments, you get time surcharges of 10 to 30%, which allows you more free time. Interested in learning more about our professions? We look forward to seeing you from 22 to 24. 2026 in our SBB Berufswelten Café at Zurich Central Station. All information can be found at sbb.ch/berufsweltencafe. You can move that.

• You individually assist travelers when boarding, disembarking and transferring, even if they have limited mobility.
• Customer concerns such as luggage storage and the use of lockers are handled competently and reliably.
• You support travelers in operating the ticket machines, provide timetable information and offer further assistance.
• Logistical tasks such as the management of prospectuses are handled carefully.
• If necessary, you can help out at other service locations and get involved flexibly.

You bring that with you.

• You enjoy direct contact with people and you show a pronounced customer and service orientation.
• You like to tackle a variety of tasks in the train station everyday life.
• With Office applications you are safe and interested in new digital tools such as apps and mobile devices.
• You have completed a basic vocational training EFZ.
• In German you are fluent in word and writing (at least level C1). You have a good knowledge of a second national language or English at at least level B1 or are ready to reach this level within two years.

Your rewards and benefits.

We have a fair and progressive wage system and are actively committed to equal pay. Therefore, further and detailed information on the wage system is transparently visible at SBB. This job is in Requirement Level D, Regional Allowance Level 1.

This is the starting point.

The fact that you want to move Switzerland with us is the greatest motivation for us. Therefore, we refrain from a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Making big is easier with you. This starts with your application.

That's how it goes.

× At the latest 10 working days after receipt of the application, you will receive an initial feedback from us. Final decision Application Final decision Still questions? The application process SBB Recruitment Support Phone + 41 51 220 20 29 [email protected] #SimplyYou FAQ for Application For the purpose of Job ID 104390 Reto Schlatter, Team Leader Customer Assistance Phone +41 512 20 66 21 or Jeremy Lance Maurer, Team Leader Customer Assistance Phone +41 79 889 65 71 Applications by e-mail can unfortunately not be considered. For this position, we do not accept dossiers from recruiters.

We offer that.

Benefits

Find out more Wherever possible, we focus on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to reconciling your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We promote our employees according to their personal needs and ambitions. For this purpose, we provide a broad range of interdisciplinary and cross-divisional training offers. In selected external training, we participate financially and temporally. Find out more Find out more