IT Service Delivery Manager (a), 80-100% — Bachem AG
NewCHF 99'500 - 169'500
Bachem AG · Bubendorf (BL)
- Location
- Bubendorf
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 99'500 - 169'500
Role overview
To drive our continuous organic growth, we are constantly looking for highly qualified professionals.
To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100% Your tasks:
Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
- To drive our continuous organic growth, we are constantly looking for highly qualified professionals.
- To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100% Your tasks:
- 7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
Key requirements
- 7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
- ITIL Intermediate/Expert an asset.
Application process
- Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platforms
- Strong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA calls
- Excellent communication skills, translating technical detail into business- and user-friendly language
- Strong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levels
- Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor). Our offer:
- A dynamic and rapidly growing work environment with internal development and training opportunities
Additional details
- To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%
- Hands-on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage ITIL Foundation certification required;
- Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor).
Notes and original content
- Your tasks:
- Your profile:
- Hands-on experience in Incident, Problem, Configuration and/or Event Management;
- Major Incident Management is an advantage
- ITIL Foundation certification required;
