ICT-Helpdesk-Mitarbeiter/-in Junior — Confederazione Svizzera

Full description

• Receiving, capturing, prioritizing and handling incident service requests and user requests
• Analyze and fix simple disruptions
• Forwarding complex incidents and customer requests to Second Level Support
• Supporting users in dealing with ICT tools, applications and standard services
• Capture, classify and document all requests and incidents in our ITSM
• Co-design and compliance with support quality and process specifications in operational helpdesk operations
• Completed vocational training as a computer scientist or comparable qualification
• Experience in the service desk environment or customer support
• Service-oriented, communicative personality who enjoys working with other people
• Fun about change and innovation: You want to make a difference and have a passion for driving change together with a motivated team.
• A reliable, structured and independent working method
• Good active knowledge of two official languages in word and writing and passive knowledge of the third official language. English skills are beneficial