ICT Helpdesk Employee Junior — Confederazione Svizzera
- Location
- Bern
- Contract
- other
- Posted
- 46 days ago
Role overview
Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
Forwarding complex incidents and customer inquiries to second level support
- Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
- Forwarding complex incidents and customer inquiries to second level support
Application process
- Supporting users in dealing with ICT tools, applications and standard services
- Recording, classifying and documenting all inquiries and incidents in our ITSM
- Participating in the design and compliance with support, quality and process specifications in operational helpdesk operations
- Completed professional training as a computer scientist or comparable qualification
- Experience in a service desk environment or customer support
- Service-oriented, communicative personality who enjoys working with other people
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language. Knowledge of English is an advantage
Additional details
- Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language. Knowledge of English is an advantage
Notes and original content
- Receiving, recording, prioritizing and processing incident service requests and user inquiries
- Analyzing and resolving simple faults
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team.
- A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language.
- Knowledge of English is an advantage
Questions about this listing
What salary does Confederazione Svizzera offer for this role?
Confederazione Svizzera lists CHF 66'000 - 112'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Confederazione Svizzera offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Confederazione Svizzera during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Confederazione Svizzera?
Use the "Apply now" button on this page — it links directly to Confederazione Svizzera's original listing at jobs.admin.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
