ICT Helpdesk Employee/ Junior — Confederazione Svizzera
NewCHF 66'000 - 112'000
Confederazione Svizzera · Bern (BE)
- Location
- Bern
- Contract
- other
- Posted
- Yesterday
SalaryCHF 66'000 - 112'000
Role overview
Receiving, capturing, prioritizing and processing incidents service requests and user requests Analyzing and resolving simple disruptions
Transferring complex incidents and customer requests to Second Level Support
- Receiving, capturing, prioritizing and processing incidents service requests and user requests Analyzing and resolving simple disruptions
- Transferring complex incidents and customer requests to Second Level Support
Application process
- Supporting users in dealing with ICT tools, applications and standard services
- Capturing, classifying and documenting all inquiries and incidents in our ITSM
- Co-creation and compliance with the support quality and process specifications in operational helpdesk operation
- Completed vocational training as a computer scientist or comparable qualification
- Experience in the service desk environment or customer support
- Service-oriented, communicative personality who enjoys working with other people
- Fun about change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent working method
- Good active knowledge of two official languages in word and writing and passive knowledge of the third official language. English skills are beneficial
Additional details
- Receiving, capturing, prioritizing and processing incidents service requests and user requests Analyzing and resolving simple disruptions
- Fun about change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent working method
- Good active knowledge of two official languages in word and writing and passive knowledge of the third official language. English skills are beneficial
Notes and original content
- Receiving, capturing, prioritizing and processing incidents service requests and user requests
- Analyzing and resolving simple disruptions
- Fun about change and innovation: You want to make a difference and have a passion for driving change together with a motivated team.
- A reliable, structured and independent working method
- Good active knowledge of two official languages in word and writing and passive knowledge of the third official language.
- English skills are beneficial
