Head of Customer Service Railway Infrastructure Sales (m/f/d) — FFS Officine (Ferrovie Federali)
- Location
- Bern
- Contract
- full-time
- Posted
- Yesterday
Role overview
Customer Service Manager Railway Infrastructure Sales (m/f/d) 60-100% | FFS
Get Switzerland moving with us.
Customer Service Manager for Railway Infrastructure Sales (m/f/d)
- Customer Service Manager Railway Infrastructure Sales (m/f/d) 60-100% | FFS
- Get Switzerland moving with us.
- Dirigi con chiarezza ed empatia, comunichi alla pari e affronti i conflitti con un approccio orientato alla soluzione.
- Unisci pensiero strategico e concettuale ad azione determinante, un elevato orientamento al servizio e una consapevolezza della qualità.
Key requirements
- Dirigi con chiarezza ed empatia, comunichi alla pari e affronti i conflitti con un approccio orientato alla soluzione.
- Unisci pensiero strategico e concettuale ad azione determinante, un elevato orientamento al servizio e una consapevolezza della qualità.
- Porti con te esperienza pluriennale di conduzione in una funzione comparabile, oltre a esperienza nelle vendite e nella leadership funzionale.
- Vanti un'esperienza dirigenziale pluriennale in una funzione analoga, esperienza nella vendita e nella gestione specialistica.
- Dimostri padronanza con i sistemi SAP e CRM e dimestichezza nell'applicazione di requisiti di compliance e revisione.
- Hai concluso una formazione o specializzazione in ambito economico a livello SUP o università.
- Ottime conoscenze del tedesco livello C2 e idealmente del francese livello B1. La conoscenza di inglese o italiano costituisce titolo preferenziale.
Application process
- here
- What we offer you.
- In this key role, you organize the Customer Service in the sale of the railway infrastructure and ensure that the provision of services and invoicing are transparent, compliant with the rules and oriented towards customer satisfaction.
- You work closely with Sales and Partner Management, service providers and customers and have a tangible influence on the quality and effectiveness of services.
- A motivated team awaits you, focused on trust, service orientation and collaboration, where you can actively contribute to shaping culture and performance.
- Develop processes in a targeted manner to further improve process effectiveness and use digital distribution solutions in a targeted manner.
- Internal training and specialist development paths will help you broaden your area of activity.
- What you can put in motion.
Contacts
- Unfortunately, applications by email cannot be taken into consideration. Telephone + 41 51 220 20 29
- [email protected] simplyYou FAQ for candidates On site Job ID 103697
- Barbara Berberat, Railway Infrastructure Sales Manager
- Email: [email protected]
- From 03.08.2026 telephone +41 79 227 14 32
Additional details
- You will receive an initial response from us no later than 10 working days from the submission of your application. Final decision September 2026 About the application process Recruiting Support FFS FAQ for candidates
- Furthermore, we are also a flexible employer when it comes to reconciling work and private life. Diversity is welcome
- This is why we are committed to a work environment in which all employees can express their individual strengths, experiences and ways of thinking. Career and development
- We participate financially and in terms of time in external ongoing training which benefits our staff and SBB.
Notes and original content
- Apply here
- You will receive an initial response from us no later than 10 working days from the submission of your application.
- Final decision September 2026
- Application
- About the application process
- Recruiting Support FFS
- Telephone + 41 51 220 20 29
- [email protected]
- FAQ for candidates
- Job ID 103697
Questions about this listing
What salary does FFS Officine (Ferrovie Federali) offer for this role?
FFS Officine (Ferrovie Federali) lists CHF 113'000 - 192'000 gross per year for this position in Bern. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FFS Officine (Ferrovie Federali) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FFS Officine (Ferrovie Federali) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA residents living in the border zone of the country adjoining Canton Bern can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at FFS Officine (Ferrovie Federali)?
Use the "Apply now" button on this page — it links directly to FFS Officine (Ferrovie Federali)'s original listing at jobs.sbb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
