IT-Provider Manager (m/w/d) — FFS Officine (Ferrovie Federali)

Full description

IT provider manager (m/f/d) 60-100% | SBB

Move Switzerland with us. IT provider manager (m/f/d) Bern / Work Smart, from now on or by agreement, 60-100 % Apply now

You can look forward to that.

In the IT business unit, you shape cooperation with external IT service providers in the area of IT sourcing in the team provider management and help ensure that our IT services are reliable, efficient and sustainable. You work closely with colleagues from IT and business, build sustainable partnerships and provide impetus for quality, efficiency and innovation. Work anywhere gives you great flexibility and you will find an environment in which you can develop professionally and personally. Benefits: Benefits such as free GA, discounted travel abroad - also for the family - can be found on our website under Benefits. Interested in learning more about our professions? We look forward to seeing you from 22 to 24. 2026 in our SBB Berufswelten Café at Zurich Central Station. All information can be found at sbb.ch/berufsweltencafe. You can move that.

• As a central contact person for our IT providers, you design strategic and operational provider management and ensure reliable and efficient IT services.
• In coordination with the IT and corporate strategy, you develop the provider strategy further, select service providers and evaluate them based on clear criteria.
• For contracts and service agreements, you accompany negotiations, monitor SLAs and KPIs and ensure compliance.
• In day-to-day business, you control quality and performance, coordinate escalations and conduct regular reviews, benchmarks and audits.
• With regard to costs, risks and compliance, you plan budgets, optimize expenses and observe legal and regulatory requirements.
• Between internal stakeholders and external providers, you communicate, empower the integration of new providers and technologies and take on the role as a central point of contact.

You bring that with you.

• With your strong communication skills, you also convince in an international context and create sustainable relationships.
• In negotiations and conflict situations, you act sovereignly and find solutions that everyone can stand behind.
• Strategic thinking and entrepreneurial action distinguish you and you tackle topics with initiative and solution orientation.
• You bring several years of experience in IT provider management and you are well versed in dealing with SLAs, KPIs, sourcing and contract management.
• You have completed a university degree in computer science, business informatics, business administration or an equivalent education and certifications such as ITIL or SAFe are an advantage.
• SAP skills are desirable and you have very good knowledge of German at least C1 and good knowledge of English at least B2.

Your rewards and benefits.

We have a fair and progressive wage system and are actively committed to equal pay. Therefore, further and detailed information on the wage system is transparently visible at SBB. This position is in the requirement level L, regional allowance level 1.

This is the starting point.

The fact that you want to move Switzerland with us is the greatest motivation for us. Therefore, we refrain from a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Making big is easier with you. This starts with your application.

That's how it goes.

× At the latest 10 working days after receipt of the application, you will receive an initial feedback from us. Final decision Application Final decision Still questions? The application process SBB Recruitment Support Phone + 41 51 220 20 29 [email protected] #SimplyYou FAQ for Application For the purpose of Job ID 103969 Lucas Steinemann Email: [email protected] Applications by e-mail can unfortunately not be considered. For this position, we do not accept dossiers from recruiters.

We offer that.

Benefits

Find out more Wherever possible, we focus on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to reconciling your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We promote our employees according to their personal needs and ambitions. For this purpose, we provide a wide range of interdisciplinary and cross-divisional training offers. In selected external training, we participate financially and temporally. Find out more Find out more