Vehicle expert (pratteln – Sissach area) (all genders) — AXA Svizzera

Full description

80 - 100%, Bern / Smartworking

Shape your future – together with us!

Would you like to actively shape the future with us? And develop innovative solutions together? If yes - then you have come to the right place! We offer a working environment in which thinking is required, teamwork is highly valued and flexibility is encouraged. Support us on the way to a successful future - committed, courageous and open to new things. We look forward to you and your participation and are convinced: “Together we make the difference.”

In the Customer Operations area, we design the individual experiences of our customers in the event of a claim or benefit. You are our focus and together we will find the right solution. This is how we ensure maximum customer satisfaction with our customer-first mentality.

This is what awaits you

• In this position, you will assess damage to motor vehicles both on screen and on site and prepare comprehensive technical damage reports
• You conduct negotiations with customers and repair technicians in order to achieve optimal solutions
• You analyze coverage issues from a technical perspective and make informed decisions
• You will also determine the current values ​​of cars, trucks, motorcycles, agricultural vehicles and equipment as well as classic and classic cars
• By checking repaired vehicles and checking invoices, you ensure the quality and performance of our services
• You actively expand your internal and external network and maintain it through regular exchange and collaboration
• With your proactive attitude, you contribute to the continuous improvement and development of our business processes

This is what you bring with you

• You have training as an automotive mechatronics engineer or bodywork plumber in EFZ as well as further training as an automotive diagnostician or workshop coordinator
• You have several years of practical professional experience in customer service, as a workshop manager or operations manager
• You are fluent in the German language, both spoken and written; additional language skills are an advantage
• Your strengths lie in a strong sense of service and excellent communication skills
• You have in-depth knowledge of common IT tools and use them efficiently
• You are characterized by flexibility, independence and good organizational skills
• You are a committed and motivated personality with a strong entrepreneurial mindset
• You are based in the main area of ​​activity

This is what we offer you We are convinced that satisfied employees deliver the best performance. That's why we invest in benefits that offer noticeable advantages - beyond the usual.

Flexibility and freedom: Smart working (flexible working model) annual working time, 5 weeks of vacation (from 50 years 6 weeks), holiday gift of 2 weeks every 5 years, holiday purchase up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks of maternity leave, 8 weeks of leave for the other parent, daycare subsidies, company family allowances, days off to look after relatives and in challenging personal situations

Pension provision and insurance: Attractive pension fund with extensive extra-mandatory benefits including optional savings options, up to 30% discount on insurance products

Flexible benefits: AXA share plan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working flat rate CHF 200 per year

Mobility: Refund for half-fare travelcards, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA rental bikes

Healthy balance in everyday working life: Free check-ups, annual health weeks, a variety of exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events related to health prevention and mental health

Development: 3 days of individual learning time, free coaching, a wide range of learning and development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), involvement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days for volunteer work (environmental & social)

Your future place of work Laupenstrasse 19, Bern

Apply now!

You can find more information about the application process here.

Diversity and inclusion are important to us at AXA Openness, respect and appreciation of differences and similarities are essential characteristics of the collaboration at AXA Switzerland. We want to promote equal opportunities and also break down barriers in the application process.

If you need support or individual adjustments due to disabilities, neurodivergence and/or health restrictions, you can contact the recruiting team at any time at [email protected].

Learn more

About AXA At AXA we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive work environment that inspires, encourages and encourages you. With a culture that is characterized by collaboration on equal terms, trust and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take on responsibility and get involved in new ideas as a team. This is how you can develop personally and shape the world of tomorrow with us - by protecting what is really important.

Would you like to find out more about AXA as an employer and delve deeper into our working world? Then you’ve come to the right place on our careers page!

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We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (CV, references, certificates, etc.) will be considered, which are uploaded via the online application link.

We cannot consider applications via recruitment agencies for this position.

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