Sachbearbeitung Frontoffice — Universitäre Psychiatrische Dienste Bern (UPD)

Full description

University Clinic for Adult Psychiatry and Psychotherapy

Do you want to become the business card of a major medical institution? At the University Psychiatric Center Bern (UPZ), you have the chance to make a significant contribution as the first contact person at the telephone exchange and reception. In this central position, you are the first face and the first voice to welcome our patients and visitors – and ensure that the operation runs smoothly. With your friendly, professional and service-oriented nature, you ensure a smooth reception and efficient administrative handling. You will also keep an overview in challenging situations, coordinate requests and support the interprofessional teams in their daily tasks. This makes an important contribution to professional patient care.

Your tasks

• You supervise the reception and the telephone exchange and provide a friendly and professional information
• You take patients for outpatient consultation hours and inpatient stays and collect their master data electronically
• You open, manage and close outpatient and inpatient cases as well as emergency and consiliar cases
• You will handle administrative tasks related to outpatient consultation hours, mobile age psychiatry and memory clinic
• You triage incoming crisis calls and forward them to the emergency service or service doctor if necessary
• You support the emergency and consiliar service in telephone and administrative matters and coordinate appointments for emergency hours
• You edit the central email inbox, forward messages to the responsible persons and ensure a reliable flow of information
• You create and manage medical histories in the archive and support case corrections and performance recording
• You will inform relatives and accompanying persons and work closely with the various internal and external contacts
• You support the back office in the cancellation of initial and ongoing discussions

Your profile

• You have a completed commercial education or a comparable qualification and ideally bring experience in the reception area or administration
• You communicate in a friendly, professional and addressable manner and keep calm even with high telephone volumes and demanding contacts
• You are resilient, capable of teamwork and socially competent and convince through your high sense of responsibility
• You work independently, structured and reliable and set the right priorities even with changing priorities
• You have a pronounced service orientation, skill in dealing with different stakeholders and pleasure in working with different professional groups
• You handle confidential information carefully and consistently comply with data protection regulations
• You are adept at handling digital applications
• Knowledge of the clinic information system ORBIS is an advantage

The UPZ

The University Psychiatric Center Bern (UPZ) is the leading centre of excellence for psychiatry and psychotherapy in the capital region. It ensures psychiatric care in the canton of Bern along the entire supply chain, from early diagnosis to outpatient, day-care and inpatient therapies to rehabilitation and forensics. With more than 30 locations, the UPZ offers a comprehensive supply network. In addition, the UPZ makes an important contribution in the areas of teaching, training and further education as well as research.

Your place of work

University Psychiatric Center Bern (UPZ) Murtenstrasse 21, 3008 Bern

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