Executive Assistant Manager - Rooms Division (m/w/d) — Kulm Hotel St. Moritz
NewCHF 79'000 - 120'000
Kulm Hotel St. Moritz · St. Moritz (GR)
- Location
- St. Moritz
- Contract
- full-time
- Posted
- Today
SalaryCHF 79'000 - 120'000
Role overview
Executive Assistant Manager
Rooms Division (m/w/d) Kulm Hotel St.
Moritz (Kulm Hotel), St.
- Executive Assistant Manager
- Rooms Division (m/w/d) Kulm Hotel St.
- Working in direct collaboration with the General Management, you bear overall responsibility for the Rooms Division and act as the driving force for quality and innovation.
- Strategic Leadership: You lead and inspire a team of approximately 80–120 employees through your direct reports (Front Office, Concierge, Reservations, Housekeeping, and Laundry).
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Main responsibilities
- Working in direct collaboration with the General Management, you bear overall responsibility for the Rooms Division and act as the driving force for quality and innovation.
- Strategic Leadership: You lead and inspire a team of approximately 80–120 employees through your direct reports (Front Office, Concierge, Reservations, Housekeeping, and Laundry).
- Guest Journey & Quality: You are responsible for the seamless implementation of Forbes and 5-star excellence standards.
- You don’t just analyze guest feedback; you transform it into tangible service innovations.
- Commercial Mindset: In close coordination with Revenue Management, Sales, and Marketing, you optimize occupancy and ADR.
- You are responsible for budget planning, forecasting, and cost control (labor and operating expenses) with a focus on maximum profitability.
- Process Pioneer: You drive digital transformation and optimize internal SOPs to minimize friction and maximize the time dedicated to the guest.
- Training: Constant training and continuous development of the teams.
- Host Mentality: You maintain a strong presence in the lobby, cultivate relationships with our discerning regular guests, and master complex complaint management with composure and charm. Requirements
- Experience: You have completed a degree or vocational training in luxury hospitality and possess several years of leadership experience in a comparable position within the international 5-star hotel industry.
What the company offers
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Additional details
- Host Mentality: You maintain a strong presence in the lobby, cultivate relationships with our discerning regular guests, and master complex complaint management with composure and charm.
Notes and original content
- Responsibilities
- Requirements
